Sales Associate (Apparel Retail)

Kualesa Apparel Sdn. Bhd.; Kuala Lumpur; Sur place; MYR 36 000 - 58 000; Plein temps

Avantages offerts par ce poste

Work from home 1.5 days of the week.

Monthly team dinners and activities

Exclusive staff preferential rates on新

Résumé du poste

Kualesa Apparel Sdn. Bhd. invites a Sales Associate to deliver premium in-store service, drive sales, support store operations and visuals, and address escalated customer queries.

Join a sustainable brand committed to diverse textiles and offline retail growth in Kuala Lumpur, with opportunities to build relationships and influence the customer experience.

This role requires premium retail experience, strong communication in English, and a team-focused approach, with shifts including weekends.

Qualifications

• Experience in premium retail or luxury apparel preferred.
• Strong customer-service mindset with a client-first approach.
• Good understanding of premium apparel markets and trends.
• Excellent communication and interpersonal skills.

Responsabilités

• Provide outstanding in-store customer service reflecting premium standards.
• Drive sales to meet store KPIs and make tailored recommendations.
• Maintain store visuals and merchandising according to brand guidelines.
• Support store operations including stock, replenishment, and cleanliness.
• Handle escalated customer queries and resolve issues effectively.

Connaissances

Customer Service

Relationship Building

Product Knowledge

Inventory Management

Communication

Market Trend Analysis

Description du poste

• Deliver premium in-store service, drive sales, run store ops and visuals, and resolve escalated customer queries.
• Join a sustainable brand using diverse textiles to transform the apparel industry.
• Make visible impact on offline retail growth!

Kualesa is a sustainable apparel company aiming to transform the apparel industry by using more sustainable and diverse textiles. The company is hiring a Sales Associate to deliver premium in-store customer service, drive sales, support store operations and visual standards, handle escalated customer queries and contribute to Kualesa's offline retail growth.

Job Requirements

Key Responsibilities:

• Provide outstanding customer service, ensuring every client interaction reflects the brand's premium standards.
• Build and maintain strong relationships with customers to foster loyalty and repeat purchases.
• Drive sales to achieve store KPIs, using product knowledge to make tailored recommendations.
• Assist in maintaining the store's visual merchandising standards, ensuring the presentation aligns with brand guidelines.
• Support store operations, including inventory management, stock replenishment, and maintaining cleanliness.
• Handle escalated customer queries and ensure effective problem resolution.

Qualifications:

• Preferred background in the apparel industry.
• Proven experience in premium retail.
• Exceptional communication and interpersonal skills with a strong customer-centric approach.
• Proficiency in English is compulsory.
• Strong understanding of premium apparel, market trends, and clientele techniques.
• Team-oriented with the ability to mentor and support team members.
• Attention to detail and ability to maintain high visual and operational standards.
• Flexibility to work shifts, weekends, and holidays as required.

Skills

Customer Service

Relationship Building

Product Knowledge

Inventory Management

Communication

Market Trend Analysis

Company Benefits

• Work from home 1.5 days of the week.

Monthly Team Outings

• Monthly team dinners and activities to encourage cross-department bonding.

Staff Discount

• Exclusive staff preferential rates on new collections and restocks.

Kualesa is a premium lifestyle apparel brand founded in 2021 with the belief that comfort and consciousness can coexist. Rooted in Southeast Asia and inspired by its diverse cultures and environments, Kualesa creates thoughtfully designed clothing that meets the pace of modern life—from laid-back weekends to active pursuits.At the heart of the brand is a commitment to sustainable materials and practices. Kualesa...