Sales Associate, Coach (Imago Shopping Mall, KK)

COACH South East Asia; West Coast Division; On-site; MYR 36,000 - 54,000; Full time

Job summary

Coach South East Asia is seeking a Sales Associate for Imago Shopping Mall, KK. You will deliver a premium shopping experience, meet personal and store sales goals, and support daily store operations with a focus on luxury service.

The role blends in-store clienteling, omni‑channel selling, and teamwork to drive brand loyalty and revenue. Prior luxury retail experience is preferred and strong fashion awareness is required.

Qualifications

• 1+ years of luxury retail sales experience or equivalent.
• Knowledge of fashion trends and ability to read price/release sheets.
• Experience with POS systems and basic computer use (iPad/laptop).

Responsibilities

• Represent the Coach brand and deliver personalized shopping experiences.
• Meet personal and store sales goals while supporting daily operations.
• Utilize POS, clienteling tools and social platforms to drive sales.
• Develop personal sales plans and meet KPI targets.
• Maintain visuals, stock, and store cleanliness; assist with replenishment.
• Process transactions and support inventory movement and team tasks.
• Participate in brand initiatives and trainings; maintain professional demeanor.

Skills

Luxury retail

Clienteling

Sales targets

Social media savvy

Job description

Sales Associate, Coach (Imago Shopping Mall, KK)

The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations. This role blends luxury‑retail service, omni‑channel selling, and team collaboration to drive brand loyalty and revenue.

Key Responsibilities

Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.

Build lasting client relationships through personalized styling, product expertise, and fashion advice.

Drive sales through cross‑selling, upselling, and tailored recommendations.

Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.

Develop and execute personal sales plans; meet or exceed individual and team KPIs.

Source new customers, maintain relationships, and follow up to close sales.

Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.

Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.

Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.

Process transactions efficiently (purchases, returns, exchanges, online pickups).

Support inventory cycles: receive shipments, stock shelves, and manage product movement.

Assist teammates in functional areas as required.

Foster a collaborative, trust‑based environment; encourage team performance.

Participate in brand initiatives, training programs, and inclusion activities.

Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Required Qualifications

1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered

Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets

Ability to work at a fast pace, lift 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel, and maneuver sales floor and stockroom

Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills. (Preferred)

Ability to work in a fast‑paced environment

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?
• How many years' experience do you have as a Retail Sales Associate?

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/