Retail & Styling Senior Sales Associate (Menswear)

The Shirt Bar; Kuala Lumpur; Sur place; MYR 36 000 - 60 000; Plein temps

Résumé du poste

The Shirt Bar is a sustainable tech lifestyle menswear brand expanding across Singapore, Malaysia, and beyond. We are seeking a sales-driven team member to engage customers with confident styling advice and help them assemble complete outfits.

You will play a key role on the sales floor, engaging customers, driving sales, and supporting daily store operations in a fast-paced retail environment. Mandarin is a bonus and English is required; weekends and public holidays are included.

Qualifications

• Experience in retail sales or customer-facing roles (fashion/lifestyle is a plus)
• Strong communication skills (English required; Mandarin is a bonus)
• Comfortable with sales targets, upselling, and KPIs
• Interest in fashion, styling, or lifestyle products
• Responsible, reliable, and detail-oriented
• Familiar with POS systems and basic computer skills
• Able to work retail hours, including weekends and public holidays

Responsabilités

• Engage customers confidently and understand their needs
• Provide personal styling advice and recommend complete outfits
• Convert walk-in customers into sales through genuine, solution-based service
• Increase basket size through mix & match and product pairing
• Share product knowledge clearly (fabric benefits, comfort, fit)
• Consistently meet or exceed sales targets and KPIs
• Assist with daily store operations (opening, closing)
• Support the Store Manager in improving store performance
• Handle customer feedback and resolve issues professionally
• Maintain clean, organised and visually appealing displays
• Ensure products are well-stocked and replenished
• Assist with stock counts and inventory management
• Process transactions accurately and efficiently
• Follow store SOPs and maintain service standards
• Ensure a smooth and consistent in-store experience

Description du poste

This role is ideal for someone who enjoys both fashion and sales-driven retail—someone who takes pride in delivering great customer experiences while achieving strong sales results.

You will play a key role on the sales floor—engaging customers, providing confident styling advice, and supporting daily store operations.

If you enjoy interacting with people, have a good sense of style, and are comfortable working in a fast-paced retail environment, this role could be a great fit.

About Us

We are a Sustainable Tech Lifestyle menswear brand, creating high-performance everyday essentials using innovative fabrics.

Our goal is simple:
To help modern men look sharp, feel comfortable, and make better choices.

As we continue to grow across Singapore, Malaysia, and beyond, we are building a team that values:

Quality and attention to detail

Strong product knowledge and genuine service

Ownership, responsibility, and initiative

What You’ll Be Doing

Engage customers confidently and understand their needs

Provide personal styling advice and recommend complete outfits

Convert walk-in customers into sales through genuine, solution-based service

Increase basket size through mix & match and product pairing

Share product knowledge clearly (fabric benefits, comfort, fit)

Consistently meet or exceed sales targets and KPIs

2. Support Store Operations

Assist with daily store operations (opening, closing)

Support the Store Manager in improving store performance

Handle customer feedback and resolve issues professionally

Maintain clean, organised and visually appealing displays

Ensure products are well-stocked and replenished

Assist with stock counts and inventory management

4. Operational Excellence

Process transactions accurately and efficiently

Follow store SOPs and maintain service standards

Ensure a smooth and consistent in-store experience

What Success Looks Like

Strong sales performance and conversion rate

High customer satisfaction and repeat customers

Ability to confidently style customers and close sales

A well-maintained and organised store environment

Who This Role Is For

You enjoy talking to customers and building relationships

You are confident recommending outfits and styling looks

You take initiative and don’t wait to be told what to do

You are comfortable working in a hands-on, fast-paced retail environment

You care about presentation, details, and doing things well

This Role May Not Be Suitable If

You prefer a slow-paced or back-end/admin role

You are not comfortable approaching customers proactively

You are not motivated by sales targets or performance

Requirements

Experience in retail sales or customer-facing roles (fashion/lifestyle is a plus)

Strong communication skills (English required; Mandarin is a bonus)

Comfortable with sales targets, upselling, and KPIs

Interest in fashion, styling, or lifestyle products

Responsible, reliable, and detail-oriented

Familiar with POS systems and basic computer skills

Able to work retail hours, including weekends and public holidays

Why Join Us

Be part of a growing brand expanding across the region

Gain exposure to both retail and brand-building

Work in a team that values initiative, growth, and learning

Opportunity to grow into senior retail or management roles