Sales Assistant

SK Lifestyles Sdn Bhd; Kuching; On-site; MYR 33,000 - 56,000; Full time

Job summary

SK Lifestyles Sdn Bhd invites applications for an Indoor Sales Assistant to join our showroom sales team in Kuching. You will engage walk-in and online customers, understand requirements, provide product recommendations and prepare quotations to hit monthly targets.

With product knowledge training provided, you will learn customised cabinetry, kitchen solutions, doors and windows, and home improvement products, while developing a professional sales skillset and career progression within the

Qualifications

• Good communication and interpersonal skills.
• Comfortable communicating with customers face-to-face and via digital channels.
• Willing to learn product specifications, measurements, materials and basic design concepts.
• Basic computer skills, including Microsoft Office.

Responsibilities

• Attend to walk-in, WhatsApp, phone and online customer enquiries professionally.
• Understand customers' needs, preferences, measurements, budget and project requirements.
• Introduce and recommend suitable SK Lifestyles products and solutions.
• Explain product features, materials, specifications, benefits and differences clearly.
• Work towards individual and company monthly sales targets.
• Follow up actively with potential customers, quotations and pending enquiries.
• Handle customer questions and price objections professionally.
• Assist in preparing quotations and customer orders accurately.
• Record customer requirements, measurements, specifications, colours, materials and other relevant information.
• Maintain a clean, organised and presentable showroom.

Skills

Communication skills

Interpersonal skills

Customer service

Proactive follow-up

Teamwork

Punctual and organised

Basic computer skills

Measurement & calculations

Tools

Microsoft Office

Job description

SK Lifestyles is looking for an Indoor Sales Assistant to join our showroom sales team. The successful candidate will be responsible for attending to walk-in and online customers, understanding their requirements, recommending suitable products, preparing quotations, following up on enquiries, and working towards monthly sales targets. Our product range includes customised cabinets, kitchen solutions, doors and windows, and kitchen & bathroom products. As many of our products are customised, the position requires someone who is willing to learn product specifications, measurements, materials and basic design concepts. Product knowledge and training will be provided.

Key responsibilities

Attend to walk-in, WhatsApp, phone and online customer enquiries professionally

Understand customers' needs, preferences, measurements, budget and project requirements

Introduce and recommend suitable SK Lifestyles products and solutions

Explain product features, materials, specifications, benefits and differences clearly

Work towards individual and company monthly sales targets

Follow up actively with potential customers, quotations and pending enquiries

Handle customer questions and price objections professionally

Assist in preparing quotations and customer orders accurately

Record customer requirements, measurements, specifications, colours, materials and other relevant information

Maintain a clean, organised and presentable showroom

About you

Good communication and interpersonal skills

Comfortable communicating with customers face-to-face and through WhatsApp/phone

Positive attitude towards sales targets and performance KPIs

Proactive in following up with customers

Willing to learn technical and customised products

Responsible, punctual and organised

Basic computer skills, including Microsoft Office

Comfortable working with measurements and basic calculations

Can work independently as well as with a team

Previous experience in retail sales, showroom sales, customer service, furniture, cabinets, renovation, building materials, home improvement, kitchen/bathroom or related industries is an advantage

About us

SK Lifestyles provides opportunities for employees to develop their knowledge in customised cabinetry, kitchen solutions, doors/windows and home improvement products, as well as professional selling skills. For employees who demonstrate strong performance and product knowledge, there will be opportunities to progress from Indoor Sales Assistant to Sales Consultant, Senior Sales Consultant, and Sales Supervisor / Showroom Management.