Sales Advisor

AIA; Kuala Lumpur; Hybrid; MYR 40,000 - 60,000; Full time

Job summary

AIA Group Limited in Malaysia invites applications for a full-time Sales Advisor in Kuala Lumpur. The role offers a hybrid work arrangement, with flexibility for some work-from-home days, and focuses on identifying potential clients and presenting life and health insurance solutions.

Day-to-day duties include managing leads, conducting sales consultations, following up with prospects, and maintaining long-term relationships with policy holders.

Qualifications

• Strong interpersonal and customer service abilities.
• Clear and professional verbal and written communication.
• Proven sales skills including prospecting, consultative selling, and closing.
• Ability to learn quickly and share best practices with colleagues and clients.
• Diploma or degree in business, finance, marketing or related field; insurance certifications are an advantage.
• Ability to work effectively in a hybrid environment and manage time independently.
• Familiar with digital tools and CRM; comfortable with online meetings.

Responsibilities

• Identify potential clients and present AIA's life and health insurance solutions.
• Manage leads, conduct sales consultations, and follow up with prospects.
• Maintain long-term relationships with policy holders and support clients through applications and claims.
• Deliver high-quality customer service and handle inquiries and policy reviews.
• Participate in training sessions, sales campaigns, and team meetings to stay current on products and regulatory requirements.

Skills

Interpersonal Skills

Customer Service

Communication Skills

Sales Skills

Prospecting

Consultative Selling

Closing

Training

Education

Diploma or degree in business/finance/marketing

Tools

CRM Systems

Job description

Company Description

AIA Group Limited is the largest independent publicly listed pan-Asian life insurance group, with operations across 18 markets including the Chinese Mainland, Hong Kong SAR, Thailand, Singapore, Malaysia, and Australia. Established in Shanghai in 1919, AIA is a market leader in Asia (ex-Japan) based on life insurance premiums and holds strong positions in most of its markets. The Group offers a broad range of solutions including life, accident, and health insurance, savings plans, employee benefits, credit life, and pension services. Supported by an extensive network of agents, partners, and employees, AIA serves over 45 million individual policy holders and more than 16 million members of group insurance schemes. AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited with American Depositary Receipts traded over the counter under the ticker symbol "AAGIY".

Role Description

The Sales Advisor role at AIA is a full-time hybrid position based in Kuala Lumpur, with flexibility for some work-from-home arrangements. The Sales Advisor is responsible for identifying potential clients, presenting AIA's life and health insurance solutions, and providing personalized recommendations aligned with customers' financial protection and savings needs. Day-to-day activities include managing leads, conducting sales consultations, following up on prospects, and maintaining long-term relationships with policy holders. The role involves delivering high-quality customer service, handling inquiries and policy reviews, and supporting clients through the application and claims processes. The Sales Advisor may also participate in training sessions, sales campaigns, and team meetings to stay current on products, regulatory requirements, and best practices.

Qualifications

• Candidates should possess strong Interpersonal Skills and Customer Service abilities to build trust, understand client needs, and maintain long-term relationships.
• Candidates should possess clear and professional Communication skills, both verbal and written, to explain products, processes, and financial concepts to diverse customers.
• Candidates should possess proven Sales skills, including prospecting, consultative selling, and closing, ideally within insurance, finance, or related industries.
• Candidates should possess Training-related skills, such as the ability to learn quickly, apply new knowledge, and share best practices with colleagues and clients.
• Relevant qualifications such as a diploma or degree in business, finance, marketing, or a related field are beneficial; professional insurance certifications are an advantage.
• Ability to work effectively in a hybrid environment, manage time independently, and comply with regulatory and ethical standards.
• Basic proficiency with digital tools and CRM systems, and comfort conducting online meetings or presentations.
• Prior experience in insurance, banking, or financial advisory roles is preferred but not mandatory for highly motivated candidates.