Associate - Corporate Solutions - Claims (Support Hong Kong Market)

AIA Shared Services Sdn. Bhd.; Cyberjaya; Hybrid; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Extensive Medical and Hospitalization

EPF contribution

Dental and Optical Benefits

Professional Membership Sponsorship

Hybrid Working Arrangements

Employee Share Purchase Plan

Job summary

AIA Shared Services Sdn. Bhd. in Malaysia invites applications for an Associate role in Corporate Solutions—Claims, supporting the Hong Kong market. You will assess incoming pre-approval requests and maintain high standards of accuracy and speed within SLAs.

Fresh graduates with Health Science or Biomedical Science backgrounds are welcome, as are candidates with experience in medical/insurance claims processing. A customer-centric mindset and proficiency in Microsoft Office are essential.

Qualifications

• Fresh graduates in Health Science or Biomedical Science.
• Experience in medical industry, lab or insurance claims processing preferred.
• Fluent in English and Chinese (Simplified and Traditional).

Responsibilities

• Process and assess Hong Kong market Corporate Solutions claims.
• Ensure accuracy and adherence to pre-approval guidelines.
• Document assessments clearly for transparency and decision clarity.
• Maintain quality, turnaround time and productivity targets.

Skills

English

Chinese

Microsoft Office

Education

Health Science / Biomedical Science background

Tools

Microsoft Office

Job description

Associate - Corporate Solutions - Claims (Support Hong Kong Market)

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

Are you a Health Science or Biomedical graduate exploring a career beyond laboratory, research, or hospital settings?

This opportunity allows you to apply your understanding of medical terminology, health conditions, and clinical documentation within the insurance industry.

We welcome:

Fresh graduates from Health Science, Biomedical Science, or closely related disciplines; or

Experienced candidates with a background in Insurance Claims/ medical industry/ laboratory environment

About the Role

Process/assess Corporate Solutions Claims from Hong Kong Market, ensuring accuracy and efficiency in pre-approval handling within the required SLA (Service Level Agreement)

Pre-approval Process / Assessment 90%

Accurately process/assess all pre-approval request in adherence to company guideline and quality standard

Review and approve cases that is within the pre-approval authority granted

Document pre-approval assessments comprehensively, ensuring transparency and clarity in decision making.

Ensure meeting individual quality, turnaround time and productivity benchmark

Shows keenness to develop technical competency by extending pre-approval scope handle or authority limits

Maintain a good personal record of training in line with the training framework of the Company

Demonstrate excellent customer centric mindset through highly engaged culture

Other miscellaneous tasks 10%

Perform other responsibilities and duties periodically assigned by supervisor / manager in order to meet business requirements

Participate in departmental/organizational activities, programs and other tasks required

Job Requirements:

Fluent in English & Chinese, with the ability to read and type in both Simplified and Traditional Chinese.

Fresh graduates with backgrounds in Biology, Chemistry, Nursing, Biotechnology, Medical, or Food Science, are encouraged to apply.

Candidates with experience in the medical industry, laboratory environment, or insurance claims processing would be an added advantage.

Self-motivated, proactive, and proficient in Microsoft Office applications.

Demonstrates a positive attitude, strong work ethic, and a willingness to learn and grow.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following languages are you fluent in?

AIA Shared Services was established in 2009 as a subsidiary of AIA Group Limited. Since then, AIA Shared Services has grown significantly, now employing over 1,800 dedicated professionals committed to delivering exceptional services that support AIA Group’s operations across the Asia region.

As AIA’s shared services hub, AIA Shared Services provides essential insurance and finance support services to various AIA entities throughout the Asia region. By streamlining processes and maximising efficiency, we enable AIA to operate more effectively, helping business units across the region deliver outstanding customer experiences.

AIA Shared Services was established in 2009 as a subsidiary of AIA Group Limited. Since then, AIA Shared Services has grown significantly, now employing over 1,800 dedicated professionals committed to delivering exceptional services that support AIA Group’s operations across the Asia region.

As AIA’s shared services hub, AIA Shared Services provides essential insurance and finance support services to various AIA entities throughout the Asia region. By streamlining processes and maximising efficiency, we enable AIA to operate more effectively, helping business units across the region deliver outstanding customer experiences.

Perks and benefits

• Extensive Medical and Hospitalization Coverage
• Additional Employer EPF Contribution
• Dental and Optical Benefits
• Professional Membership Sponsorship
• Hybrid Working Arrangements
• Employee Share Purchase Plan

What can I earn as a Corporate Associate