Sales Administrator (Academy)

Info-Tech Systems Ltd.; Kuala Lumpur; On-site; MYR 33,000 - 58,000; Full time

Benefits offered by this job

Medical insurance and group hospital

Public transport access

Job summary

Info-Tech Systems Ltd. in Kuala Lumpur is seeking a Sales Administrator (Academy) to support sales operations, handle inquiries, generate leads, and coordinate activities with the Business Development team for efficient processes and great customer service.

You will qualify leads, arrange appointments, respond to inquiries about training programmes, maintain CRM data, assist with quotations and invoicing, and prepare monthly sales reports while pursuing upsell opportunities.

Qualifications

• Diploma or Degree in any related field.
• Strong communication and interpersonal skills in English, Mandarin, Malay.
• Proficient reading and writing in English, Chinese, Malay.
• Proven experience in lead generation, telemarketing, or inside sales.
• Ability to build relationships with clients.

Responsibilities

• Conduct market research to identify potential customers and business opportunities.
• Generate leads through inbound and outbound calls, emails, LinkedIn outreach, telemarketing, and canvassing.
• Support the sales team by qualifying leads and arranging appointments with prospective clients.
• Respond to customer enquiries and provide information on the Academy's training programmes and services.
• Identify opportunities to upsell the Company's software solutions and training programmes to existing customers.
• Prepare quotations, process orders, issue finalized invoices and maintain accurate sales records.
• Compile and prepare monthly sales reports and other sales-related documentation.
• Coordinate with customers and internal teams to ensure smooth processing of quotations, orders, and training arrangements.
• Maintain and update customer information and sales activities in the CRM system.
• Perform any other duties and responsibilities as assigned by the Management.

Skills

Lead generation

Telemarketing

Inside sales

Customer communication

Multilingual

Education

Diploma or Degree

Tools

CRM system

Job description

The Sales Administrator (Academy) is responsible for supporting the Academy's sales operations by managing customer enquiries, generating leads, coordinating sales activities, and handling sales administration. This role works closely with the Business Development team to ensure efficient sales processes and excellent customer service.

Main Responsibilities:

• Conduct market research to identify potential customers and business opportunities.
• Generate leads through inbound and outbound calls, emails, LinkedIn outreach, telemarketing, and canvassing.
• Support the sales team by qualifying leads and arranging appointments with prospective clients.
• Respond to customer enquiries and provide information on the Academy's training programmes and services.
• Identify opportunities to upsell the Company's software solutions and training programmes to existing customers.
• Prepare quotations, process orders, issue finalized invoices and maintain accurate sales records.
• Compile and prepare monthly sales reports and other sales-related documentation.
• Coordinate with customers and internal teams to ensure smooth processing of quotations, orders, and training arrangements.
• Maintain and update customer information and sales activities in the CRM system.
• Perform any other duties and responsibilities as assigned by the Management.

Main Requirements:

• Diploma or Degree in any related field.
• Strong communication and interpersonal skills in English, Mandarin, Malay.
• Able to read and write in English, Chinese, Malay.
• Proven experience in lead generation, telemarketing, or inside sales.
• Good relationship building and networking with clients from previous experience.
• Strong business sense and industry expertise.
• Able to work independently with minimal supervision.
• Willing to travel to Q Sentral, Kuala Lumpur.

What We Offer:

• Basic Salary
• Medical Claims and Group Hospitalization Insurance
• Easy access to public transportation (including MRT, LRT, Monorail, and KTM).