Sales Administrator

Nordvox Sdn. Bhd; Bandar Baru Bangi; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Stable working hours

Collaborative team environment

Growth opportunities

Job summary

Nordvox Sdn. Bhd is seeking a diligent Sales Administrator to support our Sales teams in Malaysia. You will handle customer inquiries, process orders, coordinate deliveries, and maintain accurate records. The role focuses on serving existing customers and ensuring timely, accurate documentation and invoicing.

Ideal candidates are proactive, detail-oriented, and able to work independently while collaborating with logistics and operations to keep orders flowing smoothly.

Qualifications

• Proficient in Bahasa Malaysia (spoken & written).
• Minimum SPM/STPM/Diploma in any relevant field.
• Strong organizational skills with multi-tasking ability.
• Excellent written and verbal communication skills.

Responsibilities

• Handle customer enquiries via phone, WhatsApp, e-mail, and walk-in with professionalism.
• Receive, process, and confirm customer orders accurately.
• Coordinate delivery schedules with operations and drivers.
• Keep customers updated on order status throughout the process.
• Prepare basic quotations and invoices from price lists.
• Maintain organised records of orders, deliveries, and communications.
• Resolve customer complaints calmly and efficiently.
• Assist with general administrative tasks related to orders and deliveries.
• Arrange and coordinate customer deliveries with drivers to meet schedules.
• Monitor inventory levels to ensure stock accuracy for orders.

Skills

Bahasa Malaysia proficiency

Strong organizational skills

Excellent communication

Independent worker

Education

SPM/STPM/Diploma

Tools

Spreadsheets

Email

Google Drive

Job description

NORDVOX SDN. BHD. is seeking a diligent and detail-oriented Sales Administrator to support our Sales teams. This role is central to ensuring smooth day-to-day operations, from customer engagement to documentation and inventory oversight. We welcome applications from someone who's proactive, detail-oriented, and genuinely enjoys helping both customers and colleagues get things done.

Key Responsibilities

• Handle customer enquiries via phone, WhatsApp, e-mail, and walk-in professionally and promptly
• Receive, process, and confirm customer orders accurately
• Coordinate delivery schedules with the operations team and drivers
• Keep customers updated on their order status throughout the process
• Prepare basic quotations and invoices based on the company's price list
• Maintain organised records of orders, deliveries, and customer communications
• Resolve customer complaints or issues calmly and efficiently
• Assist with general administrative tasks related to orders and deliveries
• Arrange and coordinate customer deliveries — liaising with drivers and ensuring delivery schedules are met
• Monitor and check inventory levels to ensure stock accuracy and availability for order fulfilment

Note: This role does NOT require outbound sales or cold calling. The focus is on serving existing customers and managing their orders end-to-end.

Team & Operations Support

Provide day-to-day support to the sales team and coordinate with logistics on delivery operations

Work closely with internal departments to keep operations seamless

Keep inventory records accurate and up to date

Maintain clean, reliable records and databases

Spot opportunities to improve how things are done, and help make it happen

Requirements

• Proficient in Bahasa Malaysia (spoken & written); Mandarin or other language is an advantage
• Minimum SPM / STPM / Diploma in any relevant field
• Strong organizational skills with the ability to manage multiple tasks concurrently
• Excellent written and verbal communication skills
• Proficiency in spreadsheets, email correspondence, and Google Drive
• A collaborative team player with a professional and positive disposition
• Prior experience in a similar administrative or sales support role is advantageous
• Customer-focused, with the ability to work independently and exercise sound judgement

What We Offer

Stable and predictable working hours

A collaborative and supportive team environment

Room to take ownership and grow into the role