Sales Admin (Inside Sales)

upscale; Petaling Jaya; On-site; MYR 45,000 - 50,000; Full time

Benefits offered by this job

Training provided

Job summary

Upscale is seeking a proactive Sales Admin (Inside Sales) in Petaling Jaya, Selangor. The role focuses on renewals, upselling, cross-selling, and handling inbound and warm leads to drive recurring revenue. You will support the field sales team and ensure contract continuity while coordinating quotations and CRM updates.

The position emphasizes retention, expansion, and sales operations efficiency with a target-driven environment. Budget is RM4000–RM4500 monthly, based in Malaysia.

Qualifications

• 1–2 years experience in inside sales, sales coordination, account support or tele-sales (B2B preferred).
• Experience in IT, telco, cloud, or managed services is an advantage.
• Proactive, detail-oriented and good with follow-up.

Responsibilities

• Renewals & retention: track expiry dates, initiate renewal discussions, ensure no service disruption.
• Upsell & cross-sell: identify opportunities, propose additional bandwidth, backup links, CPaaS, add-on services.
• Inbound & warm lead management: handle inquiries from website, campaigns, and existing customers; qualify and convert.
• Sales support: prepare quotations, proposals, pricing submissions; follow up on proposals and POs.
• CRM & sales administration: maintain customer data, opportunity status, renewal dates; support forecasts.

Skills

Inside sales

CRM management

Negotiation skills

Customer-focused

Multitasking

Tools

CRM software

Quotations tools

Job description

Job Description

Sales Admin (Inside sales)

Location: Petaling Jaya, Selangor

Budget (RM4000 – RM4500)

Role Summary

We are seeking a proactive and detail-oriented Sales Admin to support revenue growth through customer renewals, upselling, cross-selling, and inbound sales opportunities.

This role focuses on managing existing customers and warm leads, ensuring contract continuity, maximizing recurring revenue, and supporting the field sales (BDM) team in achieving overall sales targets.

The Inside Sales Executive plays a critical role in retention, expansion, and sales operations efficiency.

Key Responsibilities

Customer Renewals & Retention (Primary Focus)

• Connectivity
• SIP Trunking
• CPaaS
• Managed services
• ITSM

• -Track contract expiry dates and initiate renewal discussions early
• -Ensure zero service disruption due to missed renewals
• -Improve customer retention rate and recurring revenue stability

Upsell & Cross-sell

• -Identify upsell opportunities within existing accounts:

• Additional bandwidth
• Backup links
• Extra SIP channels
• CPaaS volume expansion
• Add-on services

• -Cross-sell complementary solutions based on customer usage
• -Work closely with presales and operations teams on proposals

Inbound & Warm Lead Management

• -Handle inbound sales enquiries from:

• Website leads
• Marketing campaigns
• Existing customer requests

• -Qualify leads and convert them into opportunities
• -Escalate complex or large opportunities to BDM hunters when required

Sales Support & Coordination

• -Prepare quotations, proposals, and pricing submissions

• -Follow up with customers on:

• Proposals
• Purchase orders
• Contract documentation

• Coordinate internal processes:

• Credit checks
• Deal registration
• Vendor coordination

CRM & Sales Administration

• Maintain accurate records in CRM:

• Customer data
• Opportunity status
• Renewal dates
• Forecast updates

• -Generate basic sales reports when required
• -Support monthly and quarterly sales forecasting

Key Performance Indicators (KPIs)

• -Renewal success rate (%)
• -Recurring revenue retention
• -Upsell and cross-sell revenue
• -Inbound lead conversion rate
• -Quote-to-close ratio
• -Accuracy and timeliness of CRM updates
• -Customer satisfaction score

Requirements & Qualifications

Experience

1–2 years experience in:

• Inside sales
• Sales coordination
• Account support
• Tele-sales (B2B preferred)

• -Experience in IT, telco, cloud, or managed services is an advantage

Preferred Industry Knowledge

• -Connectivity (DIA, MPLS, broadband)
• -SIP trunking / voice services
• -CPaaS (SMS, WhatsApp, Voice)
• -Basic understanding of cloud or IT solutions

ITSM

• -(Training will be provided.)

Core Competencies

• -Strong communication and follow-up skills
• -Highly organized and detail-oriented
• -Good negotiation and objection-handling skills
• -Customer-focused mindset
• -Able to multitask in a fast-paced environment
• -Comfortable working with targets and KPIs
• -Strong coordination and internal communication skills

What Success Looks Like

• -Within the first 6 months, the Inside Sales Executive will:

• -Achieve high renewal success rate
• -Grow recurring revenue through upselling
• -Maintain accurate CRM data
• -Support sales team in faster deal closure
• -Improve overall customer retention and satisfaction