Inside Sales Admin: Renewals & Growth Specialist

upscale; Petaling Jaya; On-site; MYR 45,000 - 50,000; Full time

Benefits offered by this job

Training provided

Job summary

Upscale is seeking a proactive Sales Admin (Inside Sales) in Petaling Jaya, Selangor. The role focuses on renewals, upselling, cross-selling, and handling inbound and warm leads to drive recurring revenue. You will support the field sales team and ensure contract continuity while coordinating quotations and CRM updates.

The position emphasizes retention, expansion, and sales operations efficiency with a target-driven environment. Budget is RM4000–RM4500 monthly, based in Malaysia.

Qualifications

• 1–2 years experience in inside sales, sales coordination, account support or tele-sales (B2B preferred).
• Experience in IT, telco, cloud, or managed services is an advantage.
• Proactive, detail-oriented and good with follow-up.

Responsibilities

• Renewals & retention: track expiry dates, initiate renewal discussions, ensure no service disruption.
• Upsell & cross-sell: identify opportunities, propose additional bandwidth, backup links, CPaaS, add-on services.
• Inbound & warm lead management: handle inquiries from website, campaigns, and existing customers; qualify and convert.
• Sales support: prepare quotations, proposals, pricing submissions; follow up on proposals and POs.
• CRM & sales administration: maintain customer data, opportunity status, renewal dates; support forecasts.

Skills

Inside sales

CRM management

Negotiation skills

Customer-focused

Multitasking

Tools

CRM software

Quotations tools

Job description

Upscale is seeking a proactive Sales Admin (Inside Sales) in Petaling Jaya, Selangor. The role focuses on renewals, upselling, cross-selling, and handling inbound and warm leads to drive recurring revenue. You will support the field sales team and ensure contract continuity while coordinating quotations and CRM updates.

The position emphasizes retention, expansion, and sales operations efficiency with a target-driven environment. Budget is RM4000–RM4500 monthly, based in Malaysia.