Sales Admin

The Vela Academy; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Annual Leave

EPF

SOCSO

Annual Bonus

5 Working Days

Flexible Working Hours

Birthday Leave

Parking claim

Job summary

The Vela Academy in Kuala Lumpur is seeking a detail-oriented administrator to support the sales team with quotes, invoices, orders, and CRM updates. You will prepare presentations and reports, and assist onboarding sales staff.

You should have a Bachelor's degree and proven experience in customer service or sales support, with strong organizational skills and fluency in Mandarin, English and Malay to communicate with clients and vendors.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Proven experience in customer service, sales support, or administrative roles.
• Strong organizational and multitasking skills with attention to detail.
• Excellent languages skills in Mandarin, English and Malay to ensure smooth communication with clients and vendors.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
• Ability to work in a fast-paced environment and handle customer interactions professionally.

Responsibilities

• Assist the sales team with administrative tasks such as preparing and sending out quotes and invoices, processing orders, and updating customer information in the database.
• Assist in the preparation of sales presentations, reports, and proposals.
• Providing sales training to new onboarding sale staffs.
• Maintain accurate sales data and generate reports on sales performance and customer trends.
• Provide customer support by answering phone calls, responding to emails, replying WhatsApp and Skype messages and handling customer inquiries and complaints in a professional and timely manner.
• Build and maintain positive relationships with clients, ensuring their needs are met efficiently.
• Follow up with clients to ensure satisfaction and address any concerns.
• Work closely with Finance, Operations, and Dealing teams to ensure efficient communication and coordination of sales-related activities.
• Assist in the implementation of customer service policies and procedures to improve the client experience.
• Perform other administrative tasks as assigned by the sales manager.
• Stay updated on company products, services, and industry trends to provide better support to clients and the sales team.

Skills

Customer service

Sales support

Administrative tasks

Communication

MS Office

Education

Bachelor's degree in Business Administration/Marketing/Communications or related field

Tools

CRM software

MS Office Suite

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Vela Academy – Kuala Lumpur, Kuala Lumpur

Bachelor's degree in Business Administration, Marketing, Communications, or a related field.

Proven experience in customer service, sales support, or administrative roles.

Strong organizational and multitasking skills with attention to detail.

Excellent languages skills in Mandarin, English and Malay to ensure smooth communication with clients and vendors.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.

Ability to work in a fast-paced environment and handle customer interactions professionally.

Requirement

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.

• Proven experience in customer service, sales support, or administrative roles.

• Strong organizational and multitasking skills with attention to detail.

• Excellent languages skills in Mandarin, English and Malay to ensure smooth communication with clients and vendors.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.

• Ability to work in a fast-paced environment and handle customer interactions professionally.

Responsibility

• Assist the sales team with administrative tasks such as preparing and sending out quotes and invoices, processing orders, and updating customer information in the database.

• Assist in the preparation of sales presentations, reports, and proposals.

• Providing sales training to new onboarding sale staffs.

• Maintain accurate sales data and generate reports on sales performance and customer trends.

• Provide customer support by answering phone calls, responding to emails, replying WhatsApp and Skype messages and handling customer inquiries and complaints in a professional and timely manner.

• Build and maintain positive relationships with clients, ensuring their needs are met efficiently.

• Follow up with clients to ensure satisfaction and address any concerns.

• Work closely with Finance, Operations, and Dealing teams to ensure efficient communication and coordination of sales-related activities.

• Assist in the implementation of customer service policies and procedures to improve the client experience.

• Perform other administrative tasks as assigned by the sales manager.

• Stay updated on company products, services, and industry trends to provide better support to clients and the sales team.

Benefits

• Annual Leave
• EPF
• SOCSO
• Annual Bonus
• 5 Working Days
• Flexible Working Hours
• Birthday Leave
• Parking claim