Sabah Tour Operations Lead

StudentUniverse; Sabah; On-site; MYR 33,000 - 60,000; Full time

Benefits offered by this job

Travel discounts

Career growth

LinkedIn Learning access

Recognition events

Inclusive workplace

Parental leave

Job summary

Discova Sabah is seeking an Operations Executive to coordinate guide assignments, tour logistics, and bookings, ensuring accurate updates in systems.

You will work with guides, suppliers, and internal teams to deliver seamless tours, handle incidents, and maintain high service standards. Flexibility to work weekends and travel when needed.

Qualifications

• Experience in tourism, destination management, travel operations, or related field is beneficial.
• Qualification in Tourism, Hospitality, or related field is desirable.
• Fluent in local language with intermediate to advanced written and spoken English.
• Proficient with Microsoft Office applications.

Responsibilities

• Coordinate guide assignments, tour logistics, and operational requirements for bookings.
• Confirm reservations, suppliers, and services; update information in systems.
• Prepare touring and transfer documentation; provide briefings to guides and field teams.
• Monitor changes, communicate updates promptly, and resolve issues efficiently.
• Deliver exceptional customer support; manage complaints and incidents with a solution-focused approach.
• Collaborate with cross-functional teams to enhance operational efficiency and service quality.

Skills

Customer service

English proficiency

MS Office

Education

Tourism/Hospitality qualification

Job description

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Operations Executive (Sabah)

Apply now Refer a friend Job no: 531433
Brand: Discova
Work type: Full time
Location: Sabah, Malaysia
Categories: Digital and Technology

About the Opportunity As a Touring Executive, you will be at the heart of our day-to-day tour operations, ensuring every detail is planned, confirmed, and delivered seamlessly. Working closely with internal teams, guides, suppliers, and service partners, you will help drive customer satisfaction, operational efficiency, and service excellence across our touring portfolio. Your main responsibility is:

• Coordinate guide assignments, tour logistics, and operational requirements for assigned bookings.
• Confirm reservations, suppliers, and third-party services, ensuring all information is accurately updated in company systems.
• Prepare touring and transfer documentation and provide clear operational briefings to guides and field teams.
• Monitor operational changes, communicate updates promptly, and resolve issues efficiently.
• Deliver exceptional customer support, managing complaints and incidents with a solution-focused approach.
• Collaborate with cross-functional teams to enhance operational efficiency, maintain service quality, and support profitable tour delivery.

About You The Essentials:

• Previous experience in tourism, destination management, travel operations, or a related industry is an advantage.
• Qualification in Tourism, Hospitality, or a related field is desirable.
• Fluent in the local language with intermediate to advanced written and spoken English.
• Proficiency in Microsoft Office applications.
• Ability to work on a flexible roster, including weekends, evenings, and public holidays when required.
• Willingness to travel for business when needed.

The Attributes:

• Exceptional attention to detail and strong organisational skills.
• Customer-focused mindset with a passion for service excellence.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative team player who can also work independently.
• Adaptable, resilient, and comfortable navigating changing priorities.

What You Will Enjoy

🎉 Culture: Join Discova and Flight Centre Travel Group—certified Great Place to Work® across multiple regions with a team culture like no other in the travel industry

🌏 Travel Discounts: Exclusive rates for you, family and friends on flights, hotels, tours, cruises, travel insurance and more

💎 Career Growth: Real opportunities across a global network of brands—we promote from within and invest in your development

🔧 Learning & Development: Access to LinkedIn Learning with 24,500+ courses; individualized development pathways

🎊 Recognition: Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations

👐🏽 Inclusive Workplace: We're an Equal Opportunity Employer welcoming diversity across race, ethnicity, religion, gender identity, sexual orientation, disability, and age

🙏🏼 Give Back: Corporate Social Responsibility program; paid parental and volunteer leave

💚 Sustainability: We're committed to protecting the environment essential to tourism's future

About Discova

As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed tobeing an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.

To learn more about Discova and our work perks click:https://bit.ly/4hEd88H

Get in touch now and Discova a world of possibilities!

#LI-MP1#DSVA#LI-Onsite

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