SaaS Customer Support Specialist — Growth & Impact

BYTECRUNCH TECHNOLOGIES CO., LTD.; Kuala Lumpur; On-site; MYR 45,000 - 67,000; Full time

Job summary

ByteHR is seeking a Customer Support Executive in Kuala Lumpur to delight customers with professional service. You will respond to queries via chat, email, and phone when needed, guiding users through ByteHR features and resolving issues promptly.

You will work with a dynamic team, maintain high satisfaction, and collaborate with engineering and product teams to share feedback and improve FAQs and articles.

Qualifications

• Bachelor's degree in any field.
• 2+ years of customer support experience preferred.
• Excellent communication and problem-solving skills.

Responsibilities

• Respond to customer queries via chat, email or phone.
• Clarify queries and provide clear resolution steps.
• Assist customers in using ByteHR features.
• Meet and exceed support KPIs such as First Response Time.
• Coordinate with engineering and product teams for updates.

Skills

Customer service

English

Bahasa Malaysia

Communication

Problem solving

Teamwork

Organizational

Autonomy

Patience

Multitasking

Education

Bachelor's degree

Tools

Google Drive

Google Sheets

CRM

Slack

Basecamp

Job description

ByteHR is seeking a Customer Support Executive in Kuala Lumpur to delight customers with professional service. You will respond to queries via chat, email, and phone when needed, guiding users through ByteHR features and resolving issues promptly.

You will work with a dynamic team, maintain high satisfaction, and collaborate with engineering and product teams to share feedback and improve FAQs and articles.