HRMS Solutions Specialist - Post-Launch Support

myQuickHR Sdn Bhd; Kuala Lumpur; Sur place; MYR 45 000 - 78 000; Plein temps

Résumé du poste

myQuickHR Sdn Bhd, a leading HR tech company in Kuala Lumpur, invites a customer-focused support professional to join the HR Avenue team. You will handle user requests, test system changes, and ensure data security standards are met in daily operations.

You will provide first-line care after implementations, guide clients on HR Avenue features, and maintain strong communication across technical and business teams to resolve issues within SLA.

Qualifications

• Experience supporting HR applications via calls, emails, or tickets.
• Experience testing systems for bug fixes and enhancements.
• Able to communicate complex issues clearly.
• Strong written and verbal English communication.
• Analytical, organized, and detail-oriented.
• Familiarity with HR IT business systems is a plus.

Responsabilités

• Perform customer service functions by answering customer requests and ad hoc questions.
• Implement and ensure adherence to security and data standards.
• Ensure system testing is performed according to testing policy and standards.
• Provide first-line support on the system after completion of the implementation project.
• Advise client’s business and core application team in utilizing HR Avenue features and supported functionalities.
• Follow up on unresolved issues via online support system and ensure resolution within agreed SLA.

Connaissances

HR support

Bug testing

Customer service

Communication

Analytical skills

SQL scripting

English proficiency

Formation

Degree in IT/Computer Science

Outils

SQL Server

Description du poste

myQuickHR Sdn. Bhd. is a leading HR technology company dedicated to transforming human resource managementthrough innovative, AI-driven solutions. We empower organizations with smarter, faster and more connectedHR systems that streamline operations and enhance productivity.

• Perform customer service functions by answering customer requests and ad hoc questions.
• Implement and ensure adherence to security and data standards.
• Ensure system testing is performed according to testing policy and standards.
• Provide first-line support on the system after completion of the implementation project.
• Advise client’s business and core application team in utilizing HR Avenue features and supported functionalities.
• Follow up on unresolved issues via online support system and ensure resolution within agreed SLA.

Technical / Functional / Hard Skills:

• Experience supporting HR applications by responding to user calls, emails, or trouble tickets.
• Experience testing systems for bug fixes and enhancements, with strong analytical skills to resolve end-user issues.
• Ability to establish and maintain effective work relationships and provide excellent customer service.
• Ability to communicate and present complex issues and analyses effectively.
• Intermediate working knowledge of SQL Server and SQL scripting.
• Excellent written and oral communication skills in English.

Behavioural / Soft Skills:

• Strong analytical skills.
• Highly organized and detail-oriented.
• Ability to manage multiple priorities simultaneously.
• Exercise good judgment, tact and discretion in handling confidential information.
• Committed, dependable and able to work under pressure with minimal supervision.

Qualifications

• Degree in IT / Computer Science.

Other Advantageous Experience

• Familiarity with HR-related IT business systems and applications is a plus.
• Ability to quickly understand user requirements, explore multiple approaches and suggest optimal solutions.