Proactive SaaS App Support Specialist

Grow; Kuala Lumpur; On-site; MYR 44,640 - 66,960; Full time

Benefits offered by this job

Comprehensive health and wellness benefits

Opportunities for mentorship and career development

Free LinkedIn Learning licenses

Education Support programs

Inclusive workplace environment

Work-life balance policies

Global mobility support

Job summary

Grow in Kuala Lumpur is seeking a dedicated individual for technical support roles, requiring strong problem-solving skills and customer service experience. Ideal candidates should have over 3 years of industry knowledge, effectively communicating issues and solutions while assisting customers with technical queries via phone, email, or chat.

The company offers comprehensive health benefits, opportunities for career development, and a commitment to inclusiveness within a diverse workplace.

Qualifications

• 3+ years applicable experience and demonstrated success/knowledge.
• Strong problem solving and troubleshooting skills.
• Experience in a support environment with high call volumes desired.

Responsibilities

• Confers with customers to diagnose problems and troubleshoot solutions.
• Follows procedures to resolve client-server application issues.
• Assists with system setup, configuration, and integration tools.

Job description

Grow in Kuala Lumpur is seeking a dedicated individual for technical support roles, requiring strong problem-solving skills and customer service experience. Ideal candidates should have over 3 years of industry knowledge, effectively communicating issues and solutions while assisting customers with technical queries via phone, email, or chat.

The company offers comprehensive health benefits, opportunities for career development, and a commitment to inclusiveness within a diverse workplace.