SaaS Customer Care & Success Specialist

Cartrack Asia; Kuala Lumpur; On-site; MYR 45,000 - 67,000; Full time

Benefits offered by this job

Unlimited Medical Outpatient Benefit -

Insurance Coverage

Start with 15 days AL

Performance Bonus (Yearly)

Job summary

Cartrack Asia in Kuala Lumpur is seeking a Customer Care Officer to join our team. You will maintain a positive attitude and deliver professional support to customers of our SaaS platform.

You will explain platform features, train customers to derive value, resolve inquiries promptly, and contribute to high customer satisfaction. A proactive communicator with energy who works well in a team will thrive in this role.

Qualifications

• Diploma or Bachelor's degree with outstanding academic performance or equivalent industry experience.
• Experience in customer service.
• Tech-savvy and computer literate.
• Excellent communication and interpersonal skills.
• Hands-on and a positive attitude.
• Team player with high energy and ability to work independently.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice.
• Train customers on how to derive the most value from our Software-as-a-Service platform.
• Ensure customer satisfaction and provide professional customer support.
• Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.
• Responding promptly to customer inquiries and communicating with customers through various channels.
• Providing feedback on the efficiency of the customer service process.
• Identify opportunities to sell additional services and or Cartrack software applications to clients.
• Compile daily efficiency and productivity reports.

Skills

Customer service experience

Tech-savvy

Communication skills

Team player

Independent worker

Education

Diploma/Bachelor Degree in any field

Job description

Cartrack Asia in Kuala Lumpur is seeking a Customer Care Officer to join our team. You will maintain a positive attitude and deliver professional support to customers of our SaaS platform.

You will explain platform features, train customers to derive value, resolve inquiries promptly, and contribute to high customer satisfaction. A proactive communicator with energy who works well in a team will thrive in this role.