Senior Enterprise CSM — Growth & Deployment (SEA)

Telesign; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Job summary

Telesign is seeking a Senior Customer Success Manager to lead post-sales engagement and ramp for enterprise and strategic clients in the SEA region, ensuring timely deployment and ongoing relationship growth.

The role acts as a trusted consultant through implementation, driving client satisfaction, escalations, and opportunities for expansion with cross-sell collaborations with Sales.

Qualifications

• 3–5 years in customer success and account management.
• Bachelor's degree or equivalent in CPaaS or Digital Identity.
• Proficiency with Excel, PowerPoint, Salesforce, Jira/Confluence, and collaboration tools.

Responsibilities

• Assist customers during ramp and complex troubleshooting via email, phone, and online tools.
• Support internal teams with customer escalations for timely feedback and resolution.
• Maintain high satisfaction for Enterprise and Strategic clients.
• Identify upsell opportunities through account planning and understanding client goals.
• Collaborate with Sales to identify cross-sell opportunities for account expansion.
• Create reporting to monitor client activity against forecasts and trends.
• Understand APIs and development tools for troubleshooting.
• Monitor route quality and escalate issues to vendors when needed.
• Stay updated on industry trends and Proximus Global's offerings to support clients.
• Handle ad hoc projects from Regional CS Leadership.

Skills

Customer success

Account management

CPaaS knowledge

Digital Identity

Education

Bachelor's degree in CPaaS or Digital Identity

Tools

Excel

PowerPoint

MS Word

Salesforce

Jira/Confluence

MS Teams

Slack

Job description

Telesign is seeking a Senior Customer Success Manager to lead post-sales engagement and ramp for enterprise and strategic clients in the SEA region, ensuring timely deployment and ongoing relationship growth.

The role acts as a trusted consultant through implementation, driving client satisfaction, escalations, and opportunities for expansion with cross-sell collaborations with Sales.