SaaS Application Support Engineer

epicorsoftware; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Health and Wellness

Internal Mobility

Career Development

Education Support

Inclusive Workplace

Work-Life Balance

Global Mobility

Job summary

Epicor in Kuala Lumpur seeks a skilled technical support professional to diagnose and resolve software and system issues for customers across SaaS and e‑commerce contexts. You will communicate effectively, document solutions, and stay updated with product changes.

You will collaborate with cross‑functional teams, translate technical concepts for non‑technical users, and contribute to knowledge bases. Epicor offers competitive pay and opportunities for growth.

Qualifications

• 3+ years applicable experience and demonstrated success/knowledge.
• Industry knowledge/experience.

Responsibilities

• Confers with customers via phone, email or chat to diagnose technical issues and document solutions.
• Troubleshoots client-server software issues involving SQL, web servers and devices.
• Responds to situations where standard procedures fail and escalates when needed.
• Stays up-to-date with software updates to provide timely solutions.
• Assists with system setup, configuration, and integration of products.
• Collaborates with other departments to address concerns.
• Contributes to the department knowledge base and FAQs.

Skills

Verbal and written communication

Customer experience

System/application knowledge

Problem solving

Support with high call volumes

SaaS/e‑commerce experience

Basic accounting

Basic programming concepts

Education

3+ years applicable experience

Industry knowledge

Tools

Microsoft SQL

Web servers

Job description

Epicor in Kuala Lumpur seeks a skilled technical support professional to diagnose and resolve software and system issues for customers across SaaS and e‑commerce contexts. You will communicate effectively, document solutions, and stay updated with product changes.

You will collaborate with cross‑functional teams, translate technical concepts for non‑technical users, and contribute to knowledge bases. Epicor offers competitive pay and opportunities for growth.