ERP Support Specialist - Cloud & On-Prem Expert

Epicor Software (M) Sdn Bhd; Kuala Lumpur; Vor Ort; MYR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health and Wellness

Education Support

Career Development

Mentoring Program

Global mobility and relocation support

Zusammenfassung

Epicor Software (M) Sdn Bhd in Malaysia is seeking an ERP Support professional to diagnose and resolve software issues across client-server and cloud environments. You will provide functional support via phone, email, and chat, document steps, and collaborate with cross-functional teams to ensure timely resolutions.

You will stay current with product changes, contribute to knowledge articles, and participate in continuous process improvement.

Qualifikationen

• Experience providing ERP or software support to clients.
• Ability to diagnose issues across client-server and cloud environments.
• Familiarity with SQL, web servers, and basic device handling.
• Strong written and verbal communication with customers and teams.

Aufgaben

• Provide ERP functional support via phone, email, and chat.
• Troubleshoot client-server and cloud-based software issues.
• Investigate unresolved issues and recommend corrective actions.
• Document issues with symptoms, steps, and resolutions.
• Coordinate with internal teams on escalated issues.
• Stay updated on product releases and support procedures.
• Create and maintain knowledge base articles and guides.
• Support process improvement and share guidance with team.

Kenntnisse

ERP troubleshooting

Functional support

Problem solving

Analytical skills

SQL knowledge

Communication skills

Tools

Microsoft SQL

Web servers

Network printers

Android/iOS devices

Jobbeschreibung

Epicor Software (M) Sdn Bhd in Malaysia is seeking an ERP Support professional to diagnose and resolve software issues across client-server and cloud environments. You will provide functional support via phone, email, and chat, document steps, and collaborate with cross-functional teams to ensure timely resolutions.

You will stay current with product changes, contribute to knowledge articles, and participate in continuous process improvement.