Cloud & Automation Operations Analyst

epicorsoftware; Kuala Lumpur; On-site; MYR 60,000 - 96,000; Full time

Benefits offered by this job

Health and Wellness

Internal Mobility

Career Development

Education Support

Inclusive Workplace

Work-Life Balance

Global Mobility

Job summary

Epicor is seeking an IT Infrastructure Specialist in Kuala Lumpur to triage issues, manage production systems, and support automation of deployments. The role collaborates across IT and business teams to resolve complex technical problems and maintain secure, scalable services.

The ideal candidate will have hands-on Azure AKS, Windows Server, AD, SQL Server, and scripting experience, with a proactive, learning-oriented approach and strong customer-service skills.

Qualifications

• Strong technical aptitude in modern IT infrastructure, cloud technologies, and enterprise applications.
• Hands-on experience with Microsoft Azure, including Azure Kubernetes Service (AKS).
• Knowledge of Microsoft Windows Server and Active Directory administration.

Responsibilities

• Triage issues across different areas of the organization and manage ServiceNow Tasks.
• Manage production infrastructure and provide SME support to teams outside IT.
• Support automation of web application deployments.
• Follow defined escalation paths and SLAs for effective issue resolution.
• Troubleshoot and maintain software applications and investigate complex technical issues.
• Work collaboratively to achieve departmental goals while managing multiple priorities.
• Supports occasional scheduled weekend activities, including deployments, upgrades, maintenance, and customer go-lives.

Skills

Cloud technologies

Azure AKS

Windows Server

Active Directory

SQL Server

PowerShell scripting

Automation tools

Kubernetes

GitHub Actions

AWS

Analytical skills

Troubleshooting

Customer service

Learning agility

Tools

GitHub Actions

PowerShell

Kubernetes

Azure

AWS

SQL Server

Job description

Epicor is seeking an IT Infrastructure Specialist in Kuala Lumpur to triage issues, manage production systems, and support automation of deployments. The role collaborates across IT and business teams to resolve complex technical problems and maintain secure, scalable services.

The ideal candidate will have hands-on Azure AKS, Windows Server, AD, SQL Server, and scripting experience, with a proactive, learning-oriented approach and strong customer-service skills.