SaaS Account & Growth Manager

Nak Digital Bisnes; Petaling Jaya; On-site; MYR 48,000 - 72,000; Full time

Job summary

Nak Digital Bisnes is looking for an Account Manager to nurture SME and SaaS client relationships, understand their needs, and propose digital or SaaS solutions. You will manage onboarding, coordinate content output, and track performance metrics to drive client success.

Responsibilities include lead handling, identifying upsell opportunities, and coordinating with design and content teams to ensure high-quality outputs.

Responsibilities

• Manage and maintain strong relationships with SME and SaaS clients.
• Understand client needs and recommend digital or SaaS solutions.
• Coordinate social media content across platforms.
• Compile and report social media KPI performance.
• Monitor content performance and identify areas for improvement.
• Review and audit copywriting, captions and content before publishing.
• Recommend new content strategies when engagement or results are weak.
• Coordinate with designers, copywriters and content teams to improve output.
• Handle client onboarding, follow-up and account support.
• Identify upselling and account growth opportunities.
• Receive, qualify and pass leads to the relevant sales or business development team.
• Track lead status and support follow-up when needed.

Job description

Nak Digital Bisnes is looking for an Account Manager to nurture SME and SaaS client relationships, understand their needs, and propose digital or SaaS solutions. You will manage onboarding, coordinate content output, and track performance metrics to drive client success.

Responsibilities include lead handling, identifying upsell opportunities, and coordinating with design and content teams to ensure high-quality outputs.