RPA & Tableau Data Analyst - Order Insights & Ops

Alcon Laboratories Malaysia Sdn Bhd; Selangor; On-site; MYR 67,000 - 112,000; Full time

Job summary

Alcon Laboratories Malaysia Sdn Bhd invites an Associate I, Customer Services Support - Order Monitoring & Data Analyst (OTI) to monitor end-to-end order management, support timely fulfillment, and coordinate automated monitoring and data reporting.

You will liaise with sales, production, finance, and logistics; manage equipment financing contracts and demo programs; develop dashboards using Excel/Tableau/Power BI and ensure data integrity.

Qualifications

• Bachelor degree in business, supply chain, finance, data analytics or related field.
• Experience in order management, customer operations or sales support.
• Fluent in Mandarin and English (spoken and written).
• Knowledge of order-to-invoice processes and pricing administration.

Responsibilities

• Monitor real-time BOT/RPA and Adi transactions to ensure accurate order processing.
• Serve as primary contact for customer order processing, status updates and inquiries.
• Provide post-sale support on technical and non-technical matters.
• Liaise between customers, sales, production, distribution, finance, pricing and logistics.
• Manage equipment financing agreements, contracts, approvals and compliance.
• Manage demo and evaluation contracts, installations, transfers and reporting.
• Develop, maintain operational reports and dashboards to support decisions.
• Review order exceptions, backorders, pricing discrepancies and fulfillment risks.
• Analyze exception trends, automation failures, SLA performance and root causes.
• Ensure processes and SOPs are documented and aligned with global requirements.

Skills

Data analysis

Dashboard development

Stakeholder management

Communication

Analytical skills

Multitasking

Education

Bachelor's degree in Business Administration / Supply Chain / Finance / Data Analytics / Information Systems / Operations Management

Tools

SAP

RPA/BOT

Adi

Tableau

Power BI

Microsoft Access

Excel

Job description

Alcon Laboratories Malaysia Sdn Bhd invites an Associate I, Customer Services Support - Order Monitoring & Data Analyst (OTI) to monitor end-to-end order management, support timely fulfillment, and coordinate automated monitoring and data reporting.

You will liaise with sales, production, finance, and logistics; manage equipment financing contracts and demo programs; develop dashboards using Excel/Tableau/Power BI and ensure data integrity.