Malaysia-Based Customer Operations Manager, Order-to-Invoice

Alcon MX; Malaysia; On-site; MYR 90,000 - 150,000; Full time

Job summary

Alcon Malaysia is seeking a Manager I, Customer Service Support (Order-to-Invoice) to lead the Customer Operations team and drive the local transformation toward intelligent service centers, enhancing customer experience and value through alignment with regional strategy.

You will manage pre-order, order, and return streams, develop local processes, coach teams, ensure regulatory and quality compliance, and partner with functions across Supply Chain, Finance, and Franchise leads to deliver

Qualifications

• 3–5 years of proven leadership experience in CO/OTI or SCM.
• Experience in change management and project management within end-to-end processes.

Responsibilities

• Lead the Customer Operations function for Malaysia, driving the transformation to intelligent service centers.
• Manage pre-order, order, and return streams and ensure efficient order-to-cash processes.
• Develop local processes, coach teams, and ensure compliance with quality and regulatory standards.

Skills

Leadership

Customer Operations

Process improvement

Stakeholder management

Education

University degree

Tools

SAP OTI modules

Job description

Alcon Malaysia is seeking a Manager I, Customer Service Support (Order-to-Invoice) to lead the Customer Operations team and drive the local transformation toward intelligent service centers, enhancing customer experience and value through alignment with regional strategy.

You will manage pre-order, order, and return streams, develop local processes, coach teams, ensure regulatory and quality compliance, and partner with functions across Supply Chain, Finance, and Franchise leads to deliver