Customer Service & Order Execution Associate I

Alcon; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Continuous learning and development

Job summary

Alcon seeks a Customer Service / Order Management professional in Malaysia to manage end-to-end order processes, provide technical and non-technical support, and liaise with production and distribution teams. The role emphasizes accuracy, customer satisfaction, and process improvement across the supply chain.

The ideal candidate has 1–5 years in Customer Service or related fields, with proficiency in English and Cantonese/Mandarin to support the Hong Kong/Taiwan markets.

Qualifications

• Bachelor's degree in business or related field.
• 1-5 years' experience in Customer Service / Order Management / Medical device field.
• Proficient in English and Cantonese/ Mandarin (To support Hong Kong/ Taiwan market).

Responsibilities

• Oversee end-to-end order processing, including intake, validation, modification, and closure across multiple order types.
• Ensure all orders are processed accurately and in alignment with internal policies and service standards.
• Manage backorder communications with customer and sales team.
• Monitor order status throughout the order-to-delivery cycle.
• Identify delays, risks, or bottlenecks and proactively ensure timely resolution.
• Maintain compliance with SLAs, delivery commitments, and operational KPI.
• Participate in process improvement initiatives across Order Management, Customer Service, and Supply Chain.
• Support global and regional projects focused on digitalization, system enhancements, and operational excellence.

Skills

English

Cantonese

Mandarin

Customer service

Order management

ERP

Data analysis

Education

Bachelor's degree in business or related field

Tools

ERP systems

Job description

Alcon seeks a Customer Service / Order Management professional in Malaysia to manage end-to-end order processes, provide technical and non-technical support, and liaise with production and distribution teams. The role emphasizes accuracy, customer satisfaction, and process improvement across the supply chain.

The ideal candidate has 1–5 years in Customer Service or related fields, with proficiency in English and Cantonese/Mandarin to support the Hong Kong/Taiwan markets.