RPA & Tableau Data Analyst: Order Insights & Ops

Alcon; Selangor; On-site; MYR 56,000 - 89,000; Full time

Job summary

Alcon seeks an Associate I, Customer Services Support - Order Monitoring & Data Analyst (OTI) to monitor end-to-end order management and support data-driven decisions. You will coordinate automated order monitoring, data analysis, reporting, and sales support while ensuring compliance with policies and global standards.

The role requires 3–5 years in Order Management or related fields, Mandarin and English fluency, and experience with SAP and automation platforms.

Qualifications

• Bachelor's degree in a relevant field.
• 3–5 years of experience in Order Management or related fields.
• Fluent in Mandarin and English (mandatory).
• Experience with SAP and automated order processing platforms (RPA/BOT, Adi).

Responsibilities

• Monitor real-time order processing and ensure timely fulfillment across the lifecycle.
• Serve as the primary contact for order status updates and inquiries.
• Provide post-sale support on technical and non-technical matters to ensure satisfaction.
• Collaborate with sales, production, finance, pricing, and logistics for seamless fulfillment.
• Support Equipment Financing agreements, contracts, and approvals.

Skills

Mandarin & English proficiency

Order management

Data analytics & reporting

Dashboard development

Stakeholder management

Education

Bachelor's degree in Business Administration, Supply Chain, Finance, Data Analytics, Information Systems, Operations Management, or equivalent

Tools

SAP

RPA/BOT

Adi

Tableau

Power BI

Microsoft Access

Advanced Excel

Job description

Alcon seeks an Associate I, Customer Services Support - Order Monitoring & Data Analyst (OTI) to monitor end-to-end order management and support data-driven decisions. You will coordinate automated order monitoring, data analysis, reporting, and sales support while ensuring compliance with policies and global standards.

The role requires 3–5 years in Order Management or related fields, Mandarin and English fluency, and experience with SAP and automation platforms.