Order Monitoring & Data Analytics Associate

Alcon; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

Alcon in Malaysia is seeking an Associate I, Customer Services Support - Order Monitoring & Data Analyst (OTI) to monitor end-to-end order management and ensure accurate, timely fulfillment. You will coordinate with IT, Sales, CSR, Finance, and logistics, and support data analytics and reporting initiatives.

The role emphasizes collaboration, compliance with SOPs and quality standards, and delivering exceptional customer service while driving process improvements across order-to-cash cycles.

Qualifications

• Bachelor’s degree in a relevant field.
• Fluent in Mandarin and English.
• 3–5 years in Order Management or Customer Operations.
• Experience with SAP and automated order processing platforms (RPA/BOT/Adi).
• Strong data analysis, reporting and dashboard skills.

Responsibilities

• Monitor automated order processing systems and ensure transaction accuracy.
• Coordinate with cross-functional teams to ensure seamless order fulfillment.
• Develop and maintain operational reports and dashboards.
• Support equipment financing administration and pricing activities.
• Ensure compliance with SOPs, GxP, and control standards.
• Provide timely status updates and issue resolution for orders.

Skills

SAP Order Management

RPA/BOT monitoring

Tableau

Excel

Power BI

Microsoft Access

Data analysis

Stakeholder management

Order-to-Invoice

Education

Bachelor's Degree in Business Administration or related

Tools

Tableau

SAP

Microsoft Access

Power BI

Excel

Job description

Alcon in Malaysia is seeking an Associate I, Customer Services Support - Order Monitoring & Data Analyst (OTI) to monitor end-to-end order management and ensure accurate, timely fulfillment. You will coordinate with IT, Sales, CSR, Finance, and logistics, and support data analytics and reporting initiatives.

The role emphasizes collaboration, compliance with SOPs and quality standards, and delivering exceptional customer service while driving process improvements across order-to-cash cycles.