Return Order & Traceability Pro — Precision & Compliance

Alcon; Selangor; On-site; MYR 66,960 - 100,440; Full time

Job summary

Alcon is seeking an Associate I, Customer Services Support - Return Order & Traceability Specialist to manage end-to-end return order processing across the China market in collaboration with Sales, Finance, Order Processing, and Customer Service teams. The role emphasizes accurate pricing, documentation, and compliance with SOPs and regulatory standards.

You will contribute to continuous improvement in return management, ensuring traceability and timely communication with distributors and

Qualifications

• 3–5 years of relevant experience in Customer Service, Order Management, Supply Chain Operations, OTC/OTI or related functions.
• Strong knowledge of return management processes, pricing verification, credit note administration and return transaction processing.
• Experience validating sales transactions, return records, pricing information, and financial documentation.
• Experience coordinating return-related activities with cross-functional teams and ensuring adherence to company policies and regulatory requirements.

Responsibilities

• Review and process incoming return requests and verify with Sales approval.
• Validate return eligibility, pricing, and documentation.
• Coordinate return order processing, credit notes, and invoices (red/blue).
• Maintain SAP data accuracy and transaction traceability.
• Prepare operational reports and support audits and management reviews.
• Collaborate with Sales, Finance, Customer Service, and Operations to resolve inquiries.

Skills

Customer service

Order management

Data validation

Communication

Problem solving

Education

Bachelor's degree in Business Administration / Supply Chain / Finance / Operations / Logistics

Tools

SAP

Microsoft Excel

Microsoft Access

Job description

Alcon is seeking an Associate I, Customer Services Support - Return Order & Traceability Specialist to manage end-to-end return order processing across the China market in collaboration with Sales, Finance, Order Processing, and Customer Service teams. The role emphasizes accurate pricing, documentation, and compliance with SOPs and regulatory standards.

You will contribute to continuous improvement in return management, ensuring traceability and timely communication with distributors and