Room Attendant (Housekeeping)

Rocana Hotel; Kuantan; On-site; MYR 20,000 - 28,000; Full time

Job summary

Rocana Hotel in Kuantan, Malaysia seeks a dedicated housekeeping attendant to prepare, clean and maintain guest rooms and facilities. The role involves making beds, replenishing supplies, supervising cleanliness, and ensuring guest privacy.

Responsibilities include responding to guest requests, performing routine and rotation cleaning, and upholding safety standards to contribute to a high level of guest satisfaction.

Qualifications

Responsibilities

• Enters and prepares the room for cleaning.
• Makes bed.
• Dusts the room and furniture.
• Replenishes guestroom and bath supplies.
• Cleans the bathroom.
• Cleans the closet.
• Vacuum and rack the carpet.
• Check and secure the rooms.
• Replenish amenities per standards.
• Deliver and retrieve items on loan to guests (e.g., iron and ironing boards).
• Ensure security of guest rooms and guests' privacy.
• Perform rotation cleaning duties (steam cleaning carpets, spring cleaning, etc.).
• Cleans guest bathroom/bedroom/floor corridor.
• Replenish guest complimentary water.
• Maintain cleanliness and order of work area.
• Maintain hotel property in the work area.
• Attend to guest calls/requests/complaints in assigned area.
• Authorize entry to guestrooms for cleaning and turndown services as required.
• Follow standard operating procedures.
• Aim to achieve and exceed guest satisfaction scores.

Job description

• 1. Enters and prepares the room for cleaning.
• 2. Makes bed.
• 3. Dusts the room and furniture.
• 4. Replenishes guestroom and bath supplies.
• 5. Cleans the bathroom.
• 6. Cleans the closet.
• 7. Vacuums and racks the carpet.
• 8. Checks and secures the rooms.
• 9. Replenish amenities according to the operational standards.
• 10. Deliver and retrieve items on loan to guests e.g. iron and ironing boards
• 11. Ensure security of guest rooms and privacy of guests
• 12. Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required
• 13. Cleans guest bathroom/bed room/floor corridor.
• 14. Responsible for replenishment of guest complimentary water.
• 15. Responsible for the cleanliness and maintained of his work area.
• 16. Responsible for the Hotel property in the work area.
• 17. Attends to guest calls, guest requests /guest complaints in the area assigned to him.
• 18. Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement.
• 19. Responsible for following the standard operating procedures.
• 20. Responsible for achieving and exceeding the guest satisfaction score.