Robotics Customer Support Specialist

TDCX; Kuala Lumpur; On-site; MYR 39,000 - 78,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical insurance and CS

World-class workspaces

Flexible working arrangements

Coaching and mentoring from experts

Global company with industry awards

Job summary

TDCX is seeking a customer service professional to handle general product inquiries and provide first‑line technical support across voice, email, and chat channels. You will work with cross‑functional teams to resolve issues in a timely and respectful manner.

The role emphasizes effective communication in English and Chinese, familiarity with CRM tools like Zendesk, and the ability to multi‑task while delivering high‑quality customer experiences.

Qualifications

• At least 1 year of after‑sales customer service or technical support experience.
• Diploma or higher; related fields preferred (CS, Mechatronics, Automation).
• Strong written and verbal English and Chinese communication skills.

Responsibilities

• Handle general product inquiries and provide approved product information to customers via voice, email, and chat.
• Provide basic technical support and first‑line troubleshooting per approved processes and content.
• Handle order‑related inquiries using information from provided systems.
• Create, categorize, update, route and escalate customer tickets per workflows and service standards.
• Provide feedback on tools, resources, procedures to improve customer experience.
• Deliver high‑quality service to ensure customer satisfaction with proper procedures.
• Perform other duties as assigned to support the Quality Management System.

Skills

Communication skills

Bilingual English/Chinese

CRM proficiency

Multi-tasking

Fast typing

Education

Diploma or higher

Tools

Zendesk

Microsoft Office

Google Workspace

Job description

TDCX is seeking a customer service professional to handle general product inquiries and provide first‑line technical support across voice, email, and chat channels. You will work with cross‑functional teams to resolve issues in a timely and respectful manner.

The role emphasizes effective communication in English and Chinese, familiarity with CRM tools like Zendesk, and the ability to multi‑task while delivering high‑quality customer experiences.