Customer Service Specialist (Tech Support))

TDCX; Kuala Lumpur; On-site; MYR 45,000 - 73,000; Full time

Benefits offered by this job

Attractive remuneration

Medical coverage

World-class workspaces

Learning & development plans

Direct public transport links

Flexible working arrangements

Mentoring from experts

Global company with industry awards

Job summary

TDCX in Malaysia is seeking a dedicated customer support professional to handle general product inquiries across voice, email, and chat, delivering accurate information with care and timeliness.

You will provide basic technical support, manage order-related questions, and create or route tickets while contributing to process improvements to boost customer satisfaction.

Qualifications

• Candidates must have at least a Diploma or Bachelor's Degree.
• Strong written and verbal English communication; Chinese a plus.
• Experience in customer support or BPO is preferred.

Responsibilities

• Handle general product inquiries via voice, email, and chat.
• Provide basic technical support and first-line troubleshooting.
• Manage order-related inquiries using provided systems.
• Create, categorize, update, route and escalate customer tickets as needed.
• Offer feedback to improve tools, processes, and customer experience.
• Strive for the highest customer satisfaction with proper procedures.

Skills

Communication

Typing speed

Multi-tasking

Empathy

Phone etiquette

Problem solving

Time management

Education

Diploma or Bachelor's Degree

Tools

CRM software

Microsoft Office

Google Workspace

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Handle general product inquiries and provide approved product information to customers via all communication channels (voice, email, chat).
• Provide basic technical support and first-line troubleshooting in accordance with approved processes and knowledge content in a timely manner with reasonable care, skill and diligence..
• Handle order-related inquiries using the information available in provided systems
• Create, categorize, update, route and escalations customer tickets in accordance with agreed workflows and service standards..
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Bachelor's Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position.
• Familiar with Microsoft Office or Google Workspace and CRM software is a plus
• Strong written and verbal communication skills in English. Ability to communicate in Chinese is an added advantage
• Fast typing speed and ability to multi-task and use information provided by customer to tailor responses and actions to meet specific needs
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
• Teamwork, patience and a customer-focused attitude
• Strong problem solving, time management and conflict-resolution abilities
• Willingness to learn and adapt to changes in a fast-paced environment
• Able to work on shifting schedule (24/7)

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.