Service Administrator

Delta Electronics Southeast Asia & Oceania; Iskandar Puteri; Presencial; MYR 42.000 - 66.000; Jornada completa

Descripción de la vacante

Delta Electronics Southeast Asia & Oceania is seeking a detail-oriented Service Administrator to streamline field service operations, RMA workflows, logistics, and procurement support. You will serve as the backbone of our service team, collaborating cross-functionally to ensure smooth operational execution and data accuracy.

Key responsibilities include supporting service engineers with reports, maintaining equipment history and warranties, managing end-to-end RMAs, coordinating shipments,

Formación

• 3+ years of hands-on experience in service administration, procurement, logistics, or operations support.
• Proficiency in SAP or similar ERP systems.
• Fluency in English and Bahasa Malaysia.

Responsabilidades

• Assist Service Engineers with service reports, maintenance logs, commissioning files, and related documentation.
• Maintain records of equipment history, warranties, and service databases with proper filing and archiving.
• Manage end-to-end RMA workflows, including case registration, vendor coordination, follow-up, and closure.
• Coordinate shipments for spare parts and repair units, including DOs, packing lists, courier documentation, and tracking.
• Partner with warehouse and logistics teams for equipment movement across sites, vendors, and facilities.
• Issue PRs/POs for spare parts, consumables, and service purchases; perform Goods Receipts (GR).
• Coordinate with Finance for invoice verification, vendor billing, and payment processing.
• Track PO statuses to ensure timely operational support.
• Monitor and maintain stock levels for spare parts, service tools, and consumables.
• Conduct stock counts, manage tool issuance tracking, and handle reordering.
• Enforce inventory standards, including labeling, storage, and asset control.
• Act as primary contact for vendors regarding quotations, orders, RMA status, and delivery schedules.
• Collaborate with internal teams to support daily field operations.
• Prepare monthly tracking reports on RMA status, inventory levels, shipments, PO/PR/GR statuses, and operational metrics.
• Keep customer, vendor, and equipment master databases accurate and updated.

Conocimientos

English & BM fluency

Organizational skills

Coordination

Multitasking

Vendor coordination

Educación

Diploma or Bachelor’s Degree in Business Administration, Supply Chain, Logistics, or a related field

Herramientas

SAP

MS Office

Descripción del empleo

We are looking for a detail-oriented Service Administrator to streamline our field service operations, RMA workflows, logistics, and procurement support. You will serve as the backbone of our service team, collaborating cross-functionally to ensure smooth operational execution and database accuracy.

Responsibilities

• Assist Service Engineers with service reports, maintenance logs, commissioning files, and related documentation.
• Maintain complete records of equipment history, warranties, and service databases with proper filing and archiving.
• Manage end-to-end Return Material Authorization (RMA) workflows (case registration, vendor coordination, follow-up, and closure).
• Coordinate shipments for spare parts and repair units, including DOs, packing lists, courier documentation, and tracking.
• Partner with warehouse and logistics teams for equipment movement across sites, vendors, and facilities.
• Issue PRs/POs for spare parts, consumables, and service-related purchases; perform Goods Receipts (GR).
• Coordinate with Finance for invoice verification, vendor billing, and payment processing.
• Track PO statuses to ensure timely operational support.
• Monitor and maintain optimal stock levels for spare parts, service tools, and consumables.
• Conduct stock counts, manage tool issuance tracking, and handle reordering.
• Enforce inventory standards, including proper labeling, storage, and asset control.
• Act as the primary contact for vendors regarding quotations, orders, RMA status, and delivery schedules.
• Collaborate with internal teams (Logistics, Procurement, Finance, Warehouse) to support daily field operations.
• Prepare monthly tracking reports on RMA status, inventory levels, shipments, PO/PR/GR statuses, and operational metrics.
• Keep customer, vendor, and equipment master databases accurate and updated.

Requirements

• Diploma or Bachelor’s Degree in Business Administration, Supply Chain, Logistics, or a related field.
• 3+ years of hands-on experience in service administration, procurement, logistics, inventory management, or operations support.
• Proficiency in SAP (or similar ERP systems) is a strong advantage.
• Advanced skills in MS Office (Excel, Word, Outlook).
• Fluency in English and Bahasa Malaysia (both written and spoken) to communicate effectively with regional vendors and internal departments.
• Strong organizational, coordination, and multitasking capabilities.
• Solid grasp of inventory management, procurement workflows (PR/PO/GR), and vendor coordination.