RMA & Returns Operations Specialist

SUPER MICRO COMPUTER MALAYSIA SDN. BHD.; Johor; Presencial; MYR 42.000 - 66.000; Jornada completa

Descripción de la vacante

SUPER MICRO COMPUTER MALAYSIA SDN. BHD. is seeking a Customer Service Coordinator to manage RMA operations, coordinate requests, process returns, and keep customers informed.

The role supports order administration, shipping coordination, documentation, and continuous process improvements to deliver efficient customer service and operational excellence. You will support order administration, shipping coordination, documentation, and drive continuous process improvements for efficient service and

Formación

• Diploma or Bachelor’s Degree in related fields mentioned.
• 2+ years of experience in RMA, customer service, order management or logistics.
• Strong communication and coordination abilities with customers and vendors.
• Familiarity with ISO standards and QMS is a plus.

Responsabilidades

• Manage RMA operations and process requests.
• Open, inspect, and track RMA packages and returns.
• Communicate status with customers, vendors, and internal teams.
• Support order administration and shipping documentation.
• Maintain daily reports and documentation.
• Coordinate parts transfers between departments and buildings.
• Ensure cleanliness of receiving dock and warehouse.

Conocimientos

Communication skills

English fluency

Customer service

Organizational skills

Coordination

Ability to work under pressure

Hardware knowledge

ISO/QMS understanding

Educación

Diploma or Bachelor’s Degree in Business Administration, Supply Chain, Logistic Management, Engineering, Information Technology, or related fields

Herramientas

SAP

Oracle

Microsoft Office

ERP/CRM familiarity

Descripción del empleo

SUPER MICRO COMPUTER MALAYSIA SDN. BHD. is seeking a Customer Service Coordinator to manage RMA operations, coordinate requests, process returns, and keep customers informed.

The role supports order administration, shipping coordination, documentation, and continuous process improvements to deliver efficient customer service and operational excellence. You will support order administration, shipping coordination, documentation, and drive continuous process improvements for efficient service and