Mandarin-Speaking Growth & CRO Specialist (Shopify)

NexPIPO; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Jora Malaysia is seeking an E-commerce and CRO Specialist to own Shopify storefront performance and CRO testing. You will drive product launches, homepage updates and UX improvements, while partnering with a CRO agency to optimise customer journeys and conversions.

The role requires managing dashboards, conducting quality checks, and translating data into actionable recommendations. Mandarin and English fluency are essential in a fast-paced e-commerce context.

Qualifications

• 3 to 4 years of experience managing Shopify or other e-commerce platforms.
• Experience with CRO tools such as Google Optimize, Varify, Intelligems, or Shoplift.
• Strong analytical skills with familiarity in GA4 and data visuals.
• Experience using AI tools for content creation and analysis.
• Solid understanding of the e-commerce customer journey and UX best practices.
• Knowledge of SEO, AEO, and GEO principles and best practices.
• Proficient in Mandarin (spoken and written) and English (spoken and written).
• Meticulous attention to detail with strong operational and organisational skills.
• Proactive mindset with the ability to problem-solve independently.
• Comfortable working in a fast-paced and evolving environment.
• Knowledge of HTML, CSS, or Shopify Liquid is an advantage.
• Familiarity with Figma, Notion, or ClickUp is an advantage.

Responsibilities

• Shopify Store Management.
• Monitor and maintain Shopify channel dashboards and sales reports.
• Conduct daily quality checks across homepage, collection, and product pages.
• Create and manage homepage content, collection pages, product listings, and promotional banners.
• Maintain a consistent and seamless shopping experience across all devices.
• Identify and resolve bugs or store performance issues promptly.
• Collaborate with creative and product teams to launch new products and promotions.
• Recommend improvements to site navigation, page layout, and product content.
• Monitor and update CRO dashboards including heatmaps, scroll maps, session recordings, and test results.
• Analyse sales data, behavioural analytics, customer feedback, and product reviews to uncover optimisation opportunities.
• Research CRO best practices from leading direct-to-consumer brands.
• Ideate, plan, and propose CRO experiments across web UX, messaging, layout, and call-to-action elements.
• Build, execute, and quality-assure CRO tests using testing tools such as Google Optimize, Convert, or Intelligems.
• Analyse test results and translate findings into clear, actionable recommendations.
• Manage and liaise with the CRO agency partner to coordinate testing roadmaps and priorities.

Skills

Analytical skills

English proficiency

Mandarin proficiency

Problem-solving

Attention to detail

Tools

Google Optimize

Varify

Intelligems

Shoplift

GA4

Shopify analytics

Data visualisation tools

AI tools (ChatGPT, Gemini)

HTML/CSS/Shopify Liquid

Job description

Jora Malaysia is seeking an E-commerce and CRO Specialist to own Shopify storefront performance and CRO testing. You will drive product launches, homepage updates and UX improvements, while partnering with a CRO agency to optimise customer journeys and conversions.

The role requires managing dashboards, conducting quality checks, and translating data into actionable recommendations. Mandarin and English fluency are essential in a fast-paced e-commerce context.