Rider Experience Support Specialist

Concentrix; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

Concentrix in Kuala Lumpur is recruiting for a live operations/customer service role to handle rider inquiries via chat, phone and email. You will develop product knowledge to better assist riders and provide guidance on delivery-related concerns.

The position requires at least a Diploma or SPM, 1–2 years in customer service are preferred, though fresh graduates are welcome. Ability to type quickly and work in a high-energy environment is essential.

Qualifications

• Applicants must have at least an SPM or Diploma.
• Preferably 1–2 years in customer service; fresh graduates welcome.
• Strong typing speed (≥35 wpm) with high accuracy.
• Proficient in local language and able to multitask in a fast-paced environment.
• Willing to work on rotational shifts, including night shifts and weekends.

Responsibilities

• Handle inquiries from Riders and order issues via live chats, calls, and email.
• Develop product knowledge to enhance riders' experience and support.
• Provide riders guidance to address concerns related to deliveries and other issues.
• Serve as a one-stop assistance centre with first contact resolution for riders/stakeholders.
• Maintain composure and manage multiple channels efficiently.
• Resolve complaints with appropriate solutions within time limits.
• Adhere to quality processes to ensure accurate and timely service.

Skills

Typing speed

Multitasking

Local language

Computer navigation

Education

SPM or Diploma

Job description

Concentrix in Kuala Lumpur is recruiting for a live operations/customer service role to handle rider inquiries via chat, phone and email. You will develop product knowledge to better assist riders and provide guidance on delivery-related concerns.

The position requires at least a Diploma or SPM, 1–2 years in customer service are preferred, though fresh graduates are welcome. Ability to type quickly and work in a high-energy environment is essential.