Rider Service Executive

Concentrix; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

Concentrix in Kuala Lumpur is recruiting for a live operations/customer service role to handle rider inquiries via chat, phone and email. You will develop product knowledge to better assist riders and provide guidance on delivery-related concerns.

The position requires at least a Diploma or SPM, 1–2 years in customer service are preferred, though fresh graduates are welcome. Ability to type quickly and work in a high-energy environment is essential.

Qualifications

• Applicants must have at least an SPM or Diploma.
• Preferably 1–2 years in customer service; fresh graduates welcome.
• Strong typing speed (≥35 wpm) with high accuracy.
• Proficient in local language and able to multitask in a fast-paced environment.
• Willing to work on rotational shifts, including night shifts and weekends.

Responsibilities

• Handle inquiries from Riders and order issues via live chats, calls, and email.
• Develop product knowledge to enhance riders' experience and support.
• Provide riders guidance to address concerns related to deliveries and other issues.
• Serve as a one-stop assistance centre with first contact resolution for riders/stakeholders.
• Maintain composure and manage multiple channels efficiently.
• Resolve complaints with appropriate solutions within time limits.
• Adhere to quality processes to ensure accurate and timely service.

Skills

Typing speed

Multitasking

Local language

Computer navigation

Education

SPM or Diploma

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsibilities

• Handle inquiries from Riders and Order related issues via live chats/calls/email to ensure seamless customer and rider experience
• Develop excellent product knowledge to enhance riders’ experience and support
• Provide riders guidance in order to address the concerns raised, both on the deliveries and other issues
• Able to function as a one stop assistance centre by providing first contact resolution to our riders/stakeholders
• Able to multitask working on various channels
• Handle complaints, provide appropriate solutions and alternatives within the allocated time
• Adhere to the quality process set to ensure that we are providing accurate and timely service to the riders
• Grow as part of Live Operations in line with our foodpanda values and COE principles
• Ability to work on personal and team goals as part of a dynamic team in a fast paced environment

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

• Candidates have at least an SPM or Diploma certificate
• Preferably with at least 1 - 2 years of working experience in customer service field
• Fresh graduates are welcome to apply
• Well versed in local language
• Typing speed of at least 35 wpm with 95% accuracy
• Ability to maintain composure in a multitasking, high energy environment
• Must be able to work on rotational shifts including night shift (Public Holidays & Weekends)
• Preferably with strong computer navigation skills