Retail Team Lead - Sales & Service Excellence

Watsons Malaysia; Johor; On-site; MYR 28,000 - 39,000; Full time

Job summary

A leading retail company in Johor is looking for a candidate to achieve sales targets and ensure excellent customer service. The ideal candidate should have at least a minimum SPM or Diploma/Degree and experience in the retail or F&B industry. You will work closely with the Store Manager to maintain staffing levels and operations. Strong communication skills in Bahasa Melayu and English are required, along with a friendly personality. Availability for shifts, weekends, and public holidays is necessary.

Qualifications

• Minimum SPM with retail manager experience or Diploma/Degree in any field.
• Fluency in Bahasa Melayu and English required.
• Pleasant personality with strong communication skills.
• At least 1 year of working experience in retail/F&B industry.

Responsibilities

• Achieve sales targets set.
• Provide professional customer service.
• Assist Store Manager in staffing and operations.
• Organize and maintain efficient shop operations.
• Ensure sufficient stock levels at all times.

Skills

Customer service

Communication skills

Interpersonal skills

Adaptability

Result-oriented

Education

Minimum SPM or Diploma/Degree

Job description

A leading retail company in Johor is looking for a candidate to achieve sales targets and ensure excellent customer service. The ideal candidate should have at least a minimum SPM or Diploma/Degree and experience in the retail or F&B industry. You will work closely with the Store Manager to maintain staffing levels and operations. Strong communication skills in Bahasa Melayu and English are required, along with a friendly personality. Availability for shifts, weekends, and public holidays is necessary.