Retail Team Lead - Sales & Service Excellence

AS Watson Group; Johor; On-site; MYR 28,000 - 39,000; Full time

Job summary

A leading retail company in Johor is looking for a candidate to achieve sales targets and ensure excellent customer service. The ideal candidate should have at least a minimum SPM or Diploma/Degree and experience in the retail or F&B industry. You will work closely with the Store Manager to maintain staffing levels and operations. Strong communication skills in Bahasa Melayu and English are required, along with a friendly personality. Availability for shifts, weekends, and public holidays is necessary.

Qualifications

• Minimum SPM with retail manager experience or Diploma/Degree in any field.
• Fluency in Bahasa Melayu and English required.
• Pleasant personality with strong communication skills.
• At least 1 year of working experience in retail/F&B industry.

Responsibilities

• Achieve sales targets set.
• Provide professional customer service.
• Assist Store Manager in staffing and operations.
• Organize and maintain efficient shop operations.
• Ensure sufficient stock levels at all times.

Skills

Customer service

Communication skills

Interpersonal skills

Adaptability

Result-oriented

Education

Minimum SPM or Diploma/Degree

Job description

Responsibilities:

1. Achievement of sales target set.
2. Instil a high standard of friendly, professional customer service.
3. Work hand in hand with the Store Manager in the employment of high caliber sales staff and the maintenance of adequate staffing levels.
4. Implementation of an efficient in-store team work.
5. Efficient organization and operation of the shop.
6. Maintenance of sufficient stock level at all times.

Education & Experience:

1. Minimum SPM with retail manager experience OR Diploma/ Degree in any field.
2. Required language(s): Bahasa Melayu, and English.
3. Pleasant personality with a strong drive and excellent in communication skills.
4. At least 1 year(s) of working experience in the retail / F&B industry.
5. Good interpersonal & follow-up skills, adaptable and result-oriented.
6. Possess outgoing personality, positive and high energy level.
7. Applicants must be Malaysian citizens.
8. Able to work shifts, weekends and public holidays.