Retail Team Lead - Sales & Service Excellence

AS Watson Group; Kuala Lumpur; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading retail company is seeking a Sales Manager in Kuala Lumpur. The successful candidate will achieve sales targets, ensure excellent customer service, and manage staffing effectively. Applicants should have at least a minimum SPM and experience in retail or F&B, along with good communication and interpersonal skills. This position requires working shifts, weekends, and public holidays and is open only to Malaysian citizens.

Qualifications

• Minimum SPM with retail manager experience or Diploma/Degree.
• Required languages: Bahasa Melayu and English.
• At least 1 year of working experience in retail/F&B.
• Able to work shifts, weekends, and public holidays.

Responsibilities

• Achieve sales targets set.
• Instil high standards of customer service.
• Work with Store Manager on hiring and staffing.
• Maintain efficient in-store teamwork.
• Organize and operate the shop effectively.
• Maintain sufficient stock levels.

Skills

Customer service

Communication skills

Interpersonal skills

Adaptability

Result-oriented

Education

SPM or Diploma/Degree in any field

Job description

Responsibilities:

1. Achievement of sales target set.
2. Instil a high standard of friendly, professional customer service.
3. Work hand in hand with the Store Manager in the employment of high caliber sales staff and the maintenance of adequate staffing levels.
4. Implementation of an efficient in-store team work.
5. Efficient organization and operation of the shop.
6. Maintenance of sufficient stock level at all times.

Education & Experience:

1. Minimum SPM with retail manager experience OR Diploma/ Degree in any field.
2. Required language(s): Bahasa Melayu, and English.
3. Pleasant personality with a strong drive and excellent in communication skills.
4. At least 1 year(s) of working experience in the retail / F&B industry.
5. Good interpersonal & follow-up skills, adaptable and result-oriented.
6. Possess outgoing personality, positive and high energy level.
7. Applicants must be Malaysian citizens.
8. Able to work shifts, weekends and public holidays.