Retail Team Lead - Sales & Service Excellence

Watsons Malaysia; Kuala Lumpur; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading retail company is seeking a Sales Manager in Kuala Lumpur. The successful candidate will achieve sales targets, ensure excellent customer service, and manage staffing effectively. Applicants should have at least a minimum SPM and experience in retail or F&B, along with good communication and interpersonal skills. This position requires working shifts, weekends, and public holidays and is open only to Malaysian citizens.

Qualifications

• Minimum SPM with retail manager experience or Diploma/Degree.
• Required languages: Bahasa Melayu and English.
• At least 1 year of working experience in retail/F&B.
• Able to work shifts, weekends, and public holidays.

Responsibilities

• Achieve sales targets set.
• Instil high standards of customer service.
• Work with Store Manager on hiring and staffing.
• Maintain efficient in-store teamwork.
• Organize and operate the shop effectively.
• Maintain sufficient stock levels.

Skills

Customer service

Communication skills

Interpersonal skills

Adaptability

Result-oriented

Education

SPM or Diploma/Degree in any field

Job description

A leading retail company is seeking a Sales Manager in Kuala Lumpur. The successful candidate will achieve sales targets, ensure excellent customer service, and manage staffing effectively. Applicants should have at least a minimum SPM and experience in retail or F&B, along with good communication and interpersonal skills. This position requires working shifts, weekends, and public holidays and is open only to Malaysian citizens.