Retail Team Lead: Customer Experience & Store Ops

Phone Mate; Kuching; Vor Ort; MYR 28.000 - 50.000; Vollzeit

Zusammenfassung

Phone Mate is seeking an Assistant Supervisor for Vivacity Megamall to oversee daily operations, lead a team, and ensure high standards of customer service. The role involves inventory management, sales reporting, and cash handling, with a focus on achieving targets and maintaining store standards.

The ideal candidate will have proven retail or supervision experience, strong leadership and communication skills, and the ability to work shifts, weekends, and public holidays.

Qualifikationen

• Proven experience in retail or team supervision.
• Strong leadership and communication skills.
• Ability to work under pressure and handle challenges.
• Good organizational and problem-solving skills.
• Willing to work shifts, weekends and public holidays.

Aufgaben

• Supervise and guide shop assistants to ensure smooth daily operations
• Monitor staff performance and provide on-the-job coaching
• Ensure excellent customer service and handle customer complaints professionally
• Manage stock levels, inventory, and merchandising
• Assist in daily sales reporting and cash handling
• Ensure store cleanliness and compliance with company policies
• Open and close the store when required

Kenntnisse

Leadership

Communication

Customer service

Team supervision

Organizational skills

Problem-solving

Tools

POS system

Inventory management

Jobbeschreibung

Phone Mate is seeking an Assistant Supervisor for Vivacity Megamall to oversee daily operations, lead a team, and ensure high standards of customer service. The role involves inventory management, sales reporting, and cash handling, with a focus on achieving targets and maintaining store standards.

The ideal candidate will have proven retail or supervision experience, strong leadership and communication skills, and the ability to work shifts, weekends, and public holidays.