Retail Supervisor

Rainbow Distribution Sdn Bhd; Iskandar Puteri; On-site; MYR 22,000 - 39,000; Full time

Benefits offered by this job

EPF/SOCSO

Annual Leave

Medical Leave

Medical benefits

Staff Purchase

Job summary

Rainbow Distribution Sdn Bhd in Nusajaya, Johor, Malaysia is seeking a dynamic retail supervisor to lead an outlet at Horizon Mall. The role focuses on generating sales and improving profitability while guiding a team including brand-promoted staff.

You will plan rosters, coordinate promotions, and ensure excellent customer service with strong teamwork and communication across shifts.

Qualifications

• Minimum SPM with proficiency in Mandarin and English.
• Vibrant and outgoing candidate.
• Retail experience and ability to manage a team.
• Willing to work retail hours and public holidays.

Responsibilities

• Generate sales and profitability for the outlet.
• Provide direction to outlet executives and sales promoters.
• Develop and execute promotions to increase sales while maintaining bottom line.
• Communicate effectively with the team and coach/advise as needed.
• Motivate and empower the team, manage scheduling and roster planning.
• Ensure inventory accuracy and manage stock counts at opening/closing.

Skills

Mandarin proficiency

English proficiency

Team leadership

Retail experience

Education

SPM

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Rainbow Distribution Sdn Bhd – Nusajaya, Johor

Possess minimum SPM with proficiency in Mandarin and English.

Vibrant and outgoing candidate.

Retail working experience and able to manage a team.

Able to work on retail hours and public holidays.

Location Horizon Mall

Requirement

• Possess minimum SPM with proficiency in Mandarin and English.

• Vibrant and outgoing candidate.

• Retail working experience and able to manage a team.

• Able to work on retail hours and public holidays.

• Location Horizon Mall

Responsibility

• Generate sales and profitability for the outlet

• Provide direction and leadership to a group to outlet executives, including sales promoters that may be deployed directly from the brand

• Develop and get approval to execute outlet promotions to increase sales revenue without compromising on bottom line expectations

• Conduct effective communication: one/one, team briefing/motivation, appraisal behaviour management from coaching and constructive feedback, counselling, conflict resolution, warning to contract ending etc

• Motivate, recognize, empower and challenge the team on a daily basis (both quantitative and qualitative aspects)

• Plan manpower in advance through: monthly/weekly rosters, leaves etc to ensure operational capacity is not compromised at outlets even during seasonal peak timings

• Responsible for inventory at the outlet, including ensuring no out of stock situation happens and accurate inventory stock count during daily opening/closing

• Monitor team on sales floor to ensure excellent customer service is delivered

• Follow up on inventory discrepancy and carry out investigation to resolve issues

• Submit required paperwork (e.g. OT, Commission etc) in a timely manner

• Participate, prepare and carry out stock take according to SOPs as required

• Maintain relationship mall management to gain access to mall initiated promotions and trigger to Head of Department for any collaboration opportunities for approval

Benefits

• EPF/SOCSO
• Annual Leave
• Medical Leave
• Medical benefits
• Staff Purchase