Sales Supervisor

Panda Eyes; Kuala Selangor; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

EPF / SOCSO / PCB

Overtime Pay

Performance Bonus

Training Provided

Job summary

Jora Malaysia is seeking a capable Retail Sales Supervisor to manage a team of fashion retail associates in assigned outlets. You will ensure product display standards, monitor attendance, participate in interviewing and onboarding new staff, and support store promotions.

The role requires 2–3 years in fashion retail, strong leadership, and fluent English and Bahasa Malaysia. Weekend or public holiday work may be required, and travel within the region is expected.

Qualifications

• Minimum SPM or equivalent with Diploma or higher in Business or Marketing is preferred.
• 2–3 years of fashion retail or sales supervision experience.
• Strong leadership and people management skills.
• Able to multitask with minimal supervision.
• Proficient in MS Excel and Word, basic scheduling systems.
• Responsible, proactive and results driven.
• Good command of English and Bahasa Malaysia; Mandarin is a plus.
• Willing to travel within assigned areas and work weekends/public holidays.

Responsibilities

• Supervise all retail sales staff in your area and help achieve company targets.
• Ensure products are displayed per guidelines from Store/Area Manager and Marketing.
• Monitor attendance and punctuality of the team.
• Interview and shortlist candidates for vacancies.
• Train and onboard new staff to ensure clear job responsibilities.
• Upload and verify staff work schedules for accuracy.
• Assist in staff matters and resolve on-ground issues with the manager.
• Support in-store promotions and assist sales as needed.
• Handle cash banking procedures and secure holiday cash as required.
• Conduct additional tasks as assigned by the superior.
• Ensure KPIs and sales targets are met; maintain administrative accuracy.

Skills

Leadership

People management

Multitasking

MS Office

English

Bahasa Malaysia

Willing to travel

Weekend work

Education

Diploma or higher in Business/Marketing

Minimum SPM or equivalent

Tools

Scheduling systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

1) Minimum SPM or equivalent. Diploma or higher qualification in Business, Marketing, or related fields is an advantage.

2) At least 2-3 years of working experience in fashion retail, sales supervision.

3) Strong leadership and people management skills.

4) Able to multitask and work under minimal supervision.

5) Proficient in Microsoft Office (Excel, Word) and basic scheduling systems.

6) Responsible, proactive, and results driven.

7) Good command of English and Bahasa Malaysia (Mandarin is an added advantage).

8) Willing to travel within assigned areas and work on weekends or public holidays when required.

Requirements

• 1) Minimum SPM or equivalent. Diploma or higher qualification in Business, Marketing, or related fields is an advantage.
• 2) At least 2-3 years of working experience in fashion retail, sales supervision.
• 3) Strong leadership and people management skills.
• 4) Able to multitask and work under minimal supervision.
• 5) Proficient in Microsoft Office (Excel, Word) and basic scheduling systems.
• 6) Responsible, proactive, and results driven.
• 7) Good command of English and Bahasa Malaysia (Mandarin is an added advantage).
• 8) Willing to travel within assigned areas and work on weekends or public holidays when required.

Responsibility

• 1) Supervising all retail sales associate in your assigned area and helping them to achieve the company’s objectives.
• 2) Ensure company products are prominently displayed in outlets, according to the guidelines from the Store Manager/ Area Manager and Marketing Team (VM).
• 3) Monitor the team’s attendance and ensure punctuality of the team.
• 4) Responsible for interviewing and shortlisting candidates for vacancies.
• 5) Train and guide new staffs to ensure smooth onboarding and understanding of job responsibilities.
• 6) Upload staffs’ work schedules and ensure they are updated and accurate.
• 7) Assist the PIC/ Manager in overseeing staff-related matters and resolving on-ground issues.
• 8) Support in-store promotions and selling when required in selected outlets.
• 9) Cash on hand must be banked into Bank. If the banking day falls on a Saturday, Sunday, or Public Holiday, the cash is to be securely placed in the safety box until next working day, adhere all the company rules and regulations.
• 10) Carry out any other tasks or responsibilities as assigned by the superior.
• 11) Ensure all sales targets and performance KPIs are met.
• 12) Ensure all administrative and approval work is accurate and aligned, including HR, Finance, and accounting tasks.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Overtime Pay
• Performance Bonus
• Training Provided