Retail Store Supervisor/Assistant Supervisor

MIZUNO MALAYSIA SDN. BHD.; Kuala Lumpur; On-site; MYR 33,000 - 58,000; Full time

Job summary

Mizuno Malaysia Sdn. Bhd. is seeking a Retail Store Supervisor/Assistant Supervisor to lead store operations and drive sales performance in Kuala Lumpur.

You will supervise staff, manage rosters, monitor inventory, and ensure a high standard of customer experience in line with Mizuno’s values. The role requires 4-5 years of retail experience with at least 2 years in supervision, strong leadership, and proficiency in POS systems, MS Office, and visual merchandising.

Qualifications

• Minimum 4-5 years of retail experience, with at least 2 years in a supervisory role.
• Experience in managing daily store operations and achieving sales targets.
• Experience in staff scheduling, manpower planning, and team supervision.
• Strong leadership, coaching, and employee development skills.
• Good problem-solving, decision-making, and customer service abilities.
• Understanding of inventory management, stock control, and visual merchandising.
• Proficient in POS systems and Microsoft Office applications.
• Ability to work independently and manage store operations with minimal supervision.
• Ability to work retail hours, including weekends and public holidays.

Responsibilities

• Oversee daily store operations to ensure smooth and efficient store performance.
• Drive store sales and achieve monthly sales targets.
• Ensure excellent customer service standards are consistently delivered.
• Handle customer complaints and resolve operational issues promptly.
• Prepare staff duty rosters and manage manpower planning.
• Monitor stock levels and ensure timely replenishment.
• Oversee stock receiving, transfers, and stock-taking activities.
• Monitor fast-moving and slow-moving products and recommend actions.
• Maintain store cleanliness, visual merchandising, and product presentation standards.
• Ensure compliance with company policies, procedures, and store operating standards.
• Supervise, coach, and motivate retail staff to achieve performance goals.
• Train and onboard new employees on store operations and customer service standards.
• Monitor staff attendance, punctuality, and overall performance.
• Foster a positive and productive team environment.
• Review and submit daily sales and operational reports.
• Report sales performance, inventory status, and store issues to management.
• Support recruitment, administrative tasks, and store documentation when required.

Skills

Retail operations

Leadership

Customer service

Sales targets

Team supervision

Inventory management

POS systems

Microsoft Office

Tools

POS systems

Microsoft Office

Job description

Retail Store Supervisor/Assistant Supervisor

The Retail Store Supervisor / Assistant Supervisor serves as the person-in-charge of the store and is responsible for driving sales performance, managing store operations, supervising retail staff, and maintaining an excellent customer experience. This role works closely with management to ensure operational efficiency, inventory accuracy, staff productivity, and compliance with company standards. By acting in accordance with Mizuno’s core values of Fair Play, Fighting Spirit, and Friendship, each individual is expected to contribute to the realization of Mizuno Group’s Purpose and Vision.

Job Responsbilities

Store Operations & Sales

Oversee daily store operations to ensure smooth and efficient store performance.

Drive store sales and achieve monthly sales targets.

Ensure excellent customer service standards are consistently delivered.

Handle customer complaints and resolve operational issues promptly.

Prepare staff duty rosters and manage manpower planning.

Monitor stock levels and ensure timely replenishment.

Oversee stock receiving, transfers, and stock-taking activities.

Monitor fast-moving and slow-moving products and recommend actions.

Maintain store cleanliness, visual merchandising, and product presentation standards.

Ensure compliance with company policies, procedures, and store operating standards.

Team Management & Development

Supervise, coach, and motivate retail staff to achieve performance goals.

Train and onboard new employees on store operations and customer service standards.

Monitor staff attendance, punctuality, and overall performance.

Foster a positive and productive team environment.

Reporting & Administration

Review and submit daily sales and operational reports.

Report sales performance, inventory status, and store issues to management.

Support recruitment, administrative tasks, and store documentation when required.

Job Requirements

Minimum 4-5 years of retail experience, with at least 2 years in a supervisory, store management, or team leadership role.

Proven experience in managing daily store operations and achieving sales targets.

Experience in staff scheduling, manpower planning, and team supervision.

Strong leadership, coaching, and employee development skills.

Good problem-solving, decision-making, and customer service abilities.

Strong understanding of inventory management, stock control, and visual merchandising.

Proficient in POS systems and Microsoft Office applications.

Ability to work independently and manage store operations with minimal supervision.

Able to work retail operating hours, including weekends and public holidays.

Assistant Supervisor: Support and assume supervisory responsibilities as required to ensure smooth store operations and team performance.

Retail Store Assistant with lesser experience is welcome.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following Microsoft Office products are you experienced with?