Retail Operations Assistant Manager

MIZUNO MALAYSIA SDN. BHD.; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Mizuno Malaysia Sdn. Bhd. seeks a Retail Operations Assistant Manager to lead retail operations across all stores, ensuring sales targets, operational efficiency and service excellence.

Responsibilities include store setup and openings, people management, inventory control, and performance analysis to support business growth and expansion plans.

Qualifications

• Minimum 6 years of experience in retail operations.
• Strong leadership, analytical and problem-solving skills.
• Proficient in Microsoft Office applications.

Responsibilities

• Oversee day-to-day operations of all retail stores.
• Monitor store operations, standards and performance through regular store visits.
• Ensure compliance with procedures, service standards and policies.
• Coordinate store setup and openings with mall management and contractors.
• Drive promotions, campaigns and in-store initiatives to boost sales.
• Prepare operational and performance reports for management.

Skills

Leadership

Analytical skills

Problem-solving

Stakeholder management

Education

Bachelor's degree

Tools

Microsoft Office

Job description

The Retail Operations Assistant Manager leading retail operations across all stores, ensuring the achievement of sales targets, operational efficiency and service excellence and the achievement of business objectives. By acting in accordance with Mizuno’s core values of Fair Play, Fighting Spirit, and Friendship, each individual is expected to contribute to the realization of Mizuno Group’s Purpose and Vision.

Retail Operations

Manage the day-to-day operations of all retail stores.

Ensure compliance with operational procedures, customer service standards and company policies.

Conduct regular store visits to monitor store operations, standards and performance.

Resolve operational issues and implement corrective actions in a timely manner.

Store Setup & Opening

Act as the key coordinator for new store setup and store opening activities.

Liaise with mall management, contractors and relevant authorities to obtain required approvals and permits.

Coordinate store fit-out, readiness checks and operational preparations to ensure timely store openings.

Monitor and analyse sales performance, store KPIs and operational metrics.

Identify opportunities and implement action plans to improve store productivity and profitability.

Ensure effective execution of promotions, campaigns and in-store initiatives.

Prepare operational and performance reports for management review.

People Management

Plan store manpower requirements to support business needs and expansion plans.

Work closely with HR on recruitment and onboarding of store personnel.

Train, coach and develop store teams to improve operational standards and sales performance.

Monitor staff performance and provide guidance to drive continuous improvement.

Inventory & Store Support

Ensure effective inventory management and stock availability across all stores.

Work closely with the Merchandising Executive on stock allocation, replenishment and inventory control.

Support store operations to ensure smooth execution of business activities.

Job Requirements

Bachelor's Degree in Retail Management, Operations Management, Business Studies or a related discipline.

Minimum 6 years of experience in retail operations, preferably within a multi-store retail environment.

Experience in store setup and opening projects will be an added advantage.

Strong leadership, analytical and problem-solving skills.

Hands-on, proactive and able to work effectively in a fast-paced environment.

Strong communication and stakeholder management skills.

Proficient in Microsoft Office applications.