Retail Store Manager (Mr. Robot Project)

MR DIY International; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

MR. ROBOT specialises in developing intelligent robotics and automation systems for retail, logistics, and commercial environments. The Store Manager will lead the day-to-day operations of the Robotique retail outlet, ensuring exceptional customer experiences, strong sales performance, and efficient store operations.

This role oversees the retail team, manages store performance, and maintains operational excellence while fostering a positive, high-performing culture. In MR.

Qualifications

• Bachelor's degree or Diploma in Business Administration, Retail Management, Marketing, or a related field preferred.
• 3–5 years of experience in retail management or supervisory roles, ideally in consumer technology or electronics.

Responsibilities

• Lead the team by recruiting, training, scheduling, and coaching Retail Assistants to deliver specialist-level, consultative customer service.
• Manage daily store operations, including opening/closing, rostering, stock levels, inventory accuracy, cash handling, and standards.
• Track sales, inventory, and operating expenses; prepare performance reports and work within budget.
• Ensure compliance with health, safety, security, and company policies; safeguard assets with stock control and cash handling.

Skills

Leadership

Team Development

Customer Service

Retail Operations

Merchandising

Cash Handling

Inventory Management

People Management

Education

Bachelor's or Diploma in Business/Retail

Tools

POS Systems

Job description

MR. ROBOT specialises in developing intelligent robotics and automation systems that enhance operational performance in retail, logistics, and commercial environments. By combining advanced AI, robotics engineering, and system integration, we deliver practical, scalable solutions that help businesses innovate operational workflows and prepare for tomorrow’s automation demands.

Focused on real-world deployment rather than prototypes, Mr. Robot’s offerings are designed to integrate seamlessly with existing systems-bringing robotics out of the lab and into productive use.

Driving Southeast Asia’s automation revolution with AI robotics for partners, integrators, and industries ready to scale.

The Store Manager is responsible for leading the day-to-day operations of the Robotique retail outlet, ensuring exceptional customer experiences, strong sales performance, and efficient store

operations. This role oversees the retail team, manages store performance, and maintains operational excellence while fostering a positive and high-performing team culture.

In MR. ROBOT';s fast-moving retail environment, the Store Manager works closely with the Retail and Operations teams to ensure customers receive specialist-level, consultative service while achieving the store's commercial and operational objectives.

Job Responsibilities:

Leadership & Team Development

• Lead the team by recruiting, training, scheduling, and coaching Retail Assistants to deliver specialist-level, consultative customer service.
• Develop team members, identifying future talents and build a positive, high-performing store culture.
• Drive the store's sales targets by monitoring daily and monthly performance and delivering results through the team without resorting to pressure selling.
• Handle customer escalations professionally and use customer feedback to continuously improve the store experience.

Store Operations

• Manage daily store operations, including opening and closing procedures, staffing rosters, stock levels, inventory accuracy, cash handling, and overall store standards.
• Ensure the store remains visually appealing, well-stocked, and equipped with fully functional demo units and product displays.

Business Performance

• Track sales, inventory, and operating expenses for the outlet.
• Prepare performance reports and work within budget to maintain a healthy and profitable store operation.

Compliance & Store Standards

• Ensure the store complies with health, safety, security, and company policies.
• Safeguard company assets by maintaining proper stock control and cash handling procedures.

Required Qualifications & Experience:

• Bachelor's degree or Diploma in Business Administration, Retail Management, Marketing, or a related field is preferred.
• 3–5 years of experience in retail management, assistant store management, or supervisory roles, ideally in consumer technology, electronics, or a consultative-selling environment.
• Proven track record of leading a retail team to achieve sales targets while maintaining excellent customer service standards.
• Strong leadership and people management skills, with the ability to recruit, coach, motivate, and develop a high-performing team.
• Solid understanding of retail operations, including staffing, rostering, inventory management, merchandising, cash handling, and basic store financials.
• Tech-savvy with a genuine interest in consumer technology products and the ability to continuously build product knowledge across the team.
• Strong communication, problem-solving, and customer service skills, with the ability to handle customer escalations professionally.
• Calm, organised, and hands-on, with the ability to lead from the sales floor in a fast-paced retail environment.
• Ability to analyse store performance, identify opportunities for improvement, and drive operational excellence.
• Availability to work retail hours, including weekends and public holidays, based on operational requirements.
• Interest in AI or robotics is highly desirable.

You’ll only be the right candidate if you are aligned to our values and culture:

• Innovation: Challenge the status quo, embrace change, and drive continuous improvement.
• Teamwork: Collaborate effectively and contribute to shared success.
• Excellence: Strive for high standards in both delivery and customer experience.
• Integrity: Act with honesty, transparency, and accountability.
• Thrive in a fast-paced, purpose-driven environment.
• Motivated to make a meaningful impact within a high-performing team