Retail Assistant Store Manager

Maxis; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Maxis in Malaysia is seeking a Retail Data Analyst to analyse store performance, optimize inventory, and enhance customer experience across our retail network. You will monitor KPIs, compile dashboards, manage stock levels, and drive on-time promotions with cross-functional teams.

The role involves ensuring SOP compliance, collaborating with marketing and operations, and supporting vendor relationships to maintain service standards. Strong Excel and POS system skills are essential for success.

Qualifications

• Retail data analytics and reporting (Intermediate)
• Inventory and stock management (Intermediate)
• Customer Experience (CX) analysis (Intermediate)
• Retail SOP compliance and auditing (Intermediate)
• Stakeholder and vendor management (Beginner)
• Proficiency in Retail POS systems and MS Excel (Experienced)

Responsibilities

• Analyze store performance metrics and prepare weekly dashboards for centre managers.
• Optimize inventory management with weekly stock audits and timely replenishment.
• Enhance customer experience by analysing feedback trends and recommending improvements.
• Ensure operational compliance by auditing SOPs and maintaining cash handling records.

Tools

MS Excel

Retail POS systems

Job description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Job Description (Principal Accountabilities)

Analyze Store Performance Metrics

Monitor daily sales and service KPIs to identify performance gaps (target: 100% reporting accuracy) by extracting data from retail systems and preparing weekly dashboards for Centre Managers to drive informed decision-making.

Optimize Inventory Management

Manage stock levels for devices and SIMs to prevent stock-outs (target: <2% variance) by conducting weekly audits, reconciling physical stock with system records, and coordinating with the warehouse for timely replenishment.

Enhance Customer Experience (CX)

Review customer satisfaction scores (NPS/tNPS) to improve service quality (target: achieve >80% satisfaction) by analyzing feedback trends and recommending process improvements to the frontline team based on real customer needs.

Ensure Operational Compliance

Audit store processes against standard operating procedures (SOPs) to mitigate risks (target: zero critical audit findings) by conducting monthly self-assessments and verifying documentation for cash handling and registrations.

Support Retail Marketing Campaigns

Coordinate the rollout of in-store promotions to drive footfall and sales (target: 100% on-time execution) by ensuring marketing collateral is displayed correctly and staff are briefed on new offers to Celebrate Winning Together.

Manage Administrative Operations

Handle store-related procurement and facilities maintenance to ensure a conducive environment (target: 24-hour resolution for minor issues) by liaising with vendors and internal facilities teams to Keep It Simple.

Facilitate Staff Training Data

Track team training completion rates to ensure workforce readiness (target: 100% compliance) by monitoring learning management systems and scheduling necessary refreshers for retail staff to maintain high service standards.

• Skill level and requirements
• Retail data analytics and reporting (Intermediate)
• Inventory and stock management (Intermediate)
• Customer Experience (CX) analysis (Intermediate)
• Retail SOP compliance and auditing (Intermediate)
• Stakeholder and vendor management (Beginner)
• Proficiency in Retail POS systems and MS Excel (Experienced)

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.