Store Manager

Jobtailor; West Coast Division; On-site; MYR 90,000 - 130,000; Full time

Job summary

Crocs, Inc. in Sabah, Malaysia seeks a Store Manager to lead a team and deliver outstanding customer experiences across all store operations.

You will drive sales, manage stock, uphold brand standards, and ensure day-to-day storefront excellence while promoting an inclusive, growth-oriented workplace.

Qualifications

• Minimum 5 years of total retail experience; Store Manager preferred.
• Proven leadership abilities with a passion for empowering teams.
• Strong communication, written and verbal, in English.
• Flexible to work rotating shifts including nights, Saturdays, Sundays and Public Holidays

Responsibilities

• Lead a dedicated store team to deliver exceptional consumer experience.
• Drive sales and service metrics using the C.H.A.R.M. service model.
• Oversee stock flow, replenishment, and overall visual presentation.
• Ensure compliance with Asset Protection and inventory controls.
• Foster inclusive culture and internal growth

Skills

Retail Management

Leadership Abilities

Analytical Thinking

Consumer Service Excellence

Point Of Sale System Operation

Education

STPM / A Level / Diploma or above

Tools

Point Of Sale System

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Email Proficiency

Job description

• Lead a dedicated team of store associates and leaders to create an exceptional consumer experience
• Deliver outstanding consumer service using the C.H.A.R.M. service model
• Lead the store team in surpassing sales, consumer service and charms performance metrics
• Apply analytical thinking and company reporting to identify store opportunities and empower strategic decisions
• Lead visual presentation, product flow, replenishment and operational standards
• Foster a welcoming, inclusive environment that promotes internal growth and builds an external talent network
• Coordinate, delegate and prioritize work while meeting store deadlines and following up on daily activities
• Encourage sharing of suggestions, ideas and concerns while upholding Crocs, Inc. values
• Assist across consumer service, product knowledge, visual presentation and stock room management
• Support daily retail operations, including POS management, stock replenishment, pricing and markdown processes, loyalty programs, cleanliness and recovery standards
• Adhere to Asset Protection policies and procedures, including shortage prevention, inventory control and compliance

Requirements

• Possess at least STPM / A Level / Diploma / Advanced Diploma or above preferred
• Minimum 5 years of total retail experience; preferably with previous Store Manager experience
• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results
• Professional working proficiency in English; proficiency of other language(s) will be an advantage
• Proven written and verbal communication skills
• Flexible to work on rotational shifts, including nights, Saturdays, Sundays and Public Holidays
• Intermediate computer proficiency in Microsoft Word, PowerPoint, Excel and Email
• Able to operate a retail Point of Sale system
• Desire to succeed in a high-growth, fast-paced retail environment

Core Competencies

Demonstrates strong leadership and team management skills in a retail environment, with a focus on consumer service excellence, operational efficiency, and strategic decision-making. Proficient in retail operations, including POS management and inventory control, while fostering an inclusive and growth-oriented workplace culture.

Highest-signal resume keywords

• Retail Management
• Consumer Service Excellence
• Leadership Abilities
• Point Of Sale System Operation
• Analytical Thinking

ATS Optimization Keywords

Hard Skills

• Retail Operations
• Inventory Control
• Sales Performance Metrics
• Visual Presentation
• Stock Replenishment
• Analytical Reporting
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Excel
• Email Proficiency

Soft Skills

• Written Communication
• Verbal Communication
• Team Empowerment
• Flexibility
• Inclusivity

Industry Keywords

• C.H.A.R.M. Service Model
• Asset Protection
• Retail Experience
• Consumer Experience
• Operational Standards

Tools & Technologies

• Point Of Sale System