Retail Store Manager (Melaka)

Feruni Ceramiche Sdn Bhd; Malacca City; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Monthly Sales Incentives

Comprehensive Medical Coverage

5-day work week

Career Development

Job summary

Feruni invites you to join as Retail Store Manager at the Melaka showroom, leading a high-performing team focused on delivering exceptional customer experiences.

You will plan store strategies, build relationships with homeowners, architects, interior designers, and contractors, and master CRM tools to manage leads and optimize the sales funnel. This role offers career development through hands-on coaching and CRM training.

Qualifications

• Diploma or Degree in any relevant field.
• 2–3 years of experience managing a retail store.
• Experience in building materials or interior design retail is a plus.
• Proficiency in CRM and digital analytics tools.
• Fluent in English, Bahasa Malaysia, and Mandarin.
• Strong leadership, time management, and problem-solving skills.
• Passion for customer service and team development.

Responsibilities

• Plan and execute store strategies to meet sales and net income targets.
• Build relationships with homeowners, architects, interior designers, and contractors.
• Master CRM tools to manage leads and optimize the sales funnel.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Ensure smooth daily operations and high service standards.
• Elevate showroom presentation and visual merchandising.

Skills

Leadership

CRM mastery

Sales funnel expertise

Customer service

Time management

Education

Diploma or Degree in relevant field

Tools

CRM software

Digital analytics tools

Job description

At Feruni, we’re more than a tile brand—we’re a movement that transforms how people live and work. If you're passionate about retail, leadership, and creating meaningful customer experiences, we invite you to join us as a Retail Store Manager at our Melaka showroom.

This is more than a job, it’s a career path designed to grow you into a professional retail leader, equipped with strategic thinking, CRM mastery, and sales funnel expertise.

What You’ll Enjoy as a Ferunian

• Monthly Sales Incentives – Your performance is rewarded.
• Comprehensive Medical Coverage – Includes dental, optical, outpatient and hospitalization.
• Work-Life Balance – 5-day work week, Sundays off, 9:00 AM to 6:00 PM.
• Career Development – Grow into a strategic retail leader through hands-on coaching, CRM training, and leadership development.

As a Feruni Retail Store Manager, you’ll lead a high-performing team and drive the store’s success across sales, operations, and customer experience. You’ll be empowered to:

• Plan and execute store strategies to meet sales and net income targets.
• Build strong relationships with homeowners, architects, interior designers, and contractors.
• Master CRM tools to manage leads, track performance, and optimize the sales funnel.
• Analyze sales data to identify trends, opportunities, and areas for improvement.

Deliver Operational & Service Excellence

• Ensure smooth daily operations and high service standards.
• Elevate showroom presentation and visual merchandising.
• Recommend and implement improvements to boost productivity and customer satisfaction.
• Use digital tools and data to enhance decision-making and store performance.

Lead & Develop Your Team

• Coach, train, and inspire your team to grow professionally and deliver results.
• Recruit and onboard new team members aligned with Feruni’s culture.
• Foster a collaborative, high-performance work environment.
• Champion Feruni’s values, policies, and customer-first mindset.

What We’re Looking For

• Diploma or Degree in any relevant field.
• 2–3 years of experience managing a retail store.
• Experience in building materials or interior design retail is a plus.
• Proficiency in CRM and digital analytics tools.
• Fluent in English, Bahasa Malaysia, and Mandarin to effectively communicate with our diverse client base and stakeholders.
• Strong leadership, time management, and problem-solving skills.
• Passion for customer service and team development.