Branch Manager

SSF Sdn Bhd; Simpang Ampat; On-site; MYR 90,000 - 130,000; Full time

Benefits offered by this job

Medical Yearly Bonus

Annual Leave

Monthly Incentive/ Com

Job summary

SSF Sdn Bhd is seeking a Branch Manager for our furniture retail network in multiple locations. You will lead a team, drive sales, and ensure top-notch customer experiences. The role requires a Bachelor's in Business Admin or Retail Management and at least 5 years in retail leadership, preferably in furniture.

You'll manage operations, scheduling, and customer service, with opportunities for career growth. Join us to contribute to a dynamic customer-focused environment and help expand our store

Qualifications

• Bachelor's degree in Business Administration, Retail Management, or related field.
• At least 5 years of managerial retail experience, preferably in furniture.
• Strong leadership and people management skills.
• Excellent customer service and communication abilities.
• Ability to set and drive sales targets.

Responsibilities

• Lead and develop a high-performing store team, including recruitment and coaching.
• Oversee daily store operations: opening/closing, cash handling, inventory, and safety.

Skills

Leadership

Staff management

Customer service

Sales targets

Furniture knowledge

Education

Bachelor's degree in Business Administration or Retail Management

Job description

Due to our rapid expansion, we are looking for talented individuals like you to fill the positions below!

WORK LOCATION:

Kuala Lumpur - Mytown Shopping Centre (Cheras)

Sarawak - Cityone, Kuching

Selangor - Bangi

Position: Branch Manager

Are you ready to lead a team, drive sales, and ensure a top-notch customer experience? Join our dynamic team as a Branch Manager at our furniture retail store and take your career to the next level!
Employment Type: Full-time

What You’ll Do

Leadership & Staff Management

• Recruit, train, and develop a high-performing team, including sales associates and support staff.
• Provide continuous coaching, conduct performance evaluations, and offer career development opportunities.
• Manage staff schedules to ensure optimal coverage during peak times and special events.
• Cultivate a positive work environment, addressing any staff concerns or conflicts effectively.
• Set sales goals, develop strategies, and motivate your team to achieve and exceed targets.
• Ensure exceptional customer service by promptly addressing inquiries, handling complaints, and resolving issues.
• Monitor customer feedback and implement improvements to elevate the shopping experience.

Operational Management

• Oversee daily store operations, including opening/closing procedures, cash handling, and inventory management.
• Maintain well-stocked shelves and manage inventory levels to meet customer demand.
• Implement and enforce store policies, procedures, and safety standards.
• Ensure compliance with company guidelines and regulatory requirements.

What We’re Looking For

Education

A Bachelor’s degree in Business Administration, Retail Management, or a related field is an added advantage.

Experience

At least 5 years of proven experience in a managerial role within retail is essential, with experience in furniture or home furnishings being a plus.

Leadership

Strong leadership skills, with the ability to motivate and manage a diverse team.

Customer Service

Excellent interpersonal skills and a commitment to providing outstanding customer service.

Product Knowledge

Familiarity with furniture products and trends is a plus.

Why Join Us?

Impact

Be at the forefront of our store’s success and customer satisfaction.

Growth

We offer opportunities for professional development and career advancement.

Environment

Work in a supportive, dynamic, and customer-focused environment.

SSF is one of the best living concept store & home living solutions provider in Malaysia. We have 42 showrooms with a total shop area of over 850,000 square feet as of March 2022.

Our products are the source of inspiration for customers to pursuit their ideal home & living environment. Selling over 30,000 products, our product series included Furniture, Artificial Flower & Plant, Home Deco, Custom and Ready-made Curtain, Bedding, Bathroom, Carpet, Lighting, Household, Kitchenware, Pelamin & Wedding Accessories.

Crucial to our growth, we are now seeking out talented like you to help us expand locally!

If you're a unique individual who can care more for our customers and co-workers, feel more for our ideas and is prepared to give more of yourself for our vision, take this opportunity to find out if you're the right person for the job listed below.

SSF is one of the best living concept store & home living solutions provider in Malaysia. We have 42 showrooms with a total shop area of over 850,000 square feet as of March 2022.

Our products are the source of inspiration for customers to pursuit their ideal home & living environment. Selling over 30,000 products, our product series included Furniture, Artificial Flower & Plant, Home Deco, Custom and Ready-made Curtain, Bedding, Bathroom, Carpet, Lighting, Household, Kitchenware, Pelamin & Wedding Accessories.

Crucial to our growth, we are now seeking out talented like you to help us expand locally!

If you're a unique individual who can care more for our customers and co-workers, feel more for our ideas and is prepared to give more of yourself for our vision, take this opportunity to find out if you're the right person for the job listed below.

SSF is one of the best living concept store & home living solutions provider in Malaysia. We have 42 showrooms with a total shop area of over 850,000 square feet as of March 2022.

Our products are the source of inspiration for customers to pursuit their ideal home & living environment. Selling over 30,000 products, our product series included Furniture, Artificial Flower & Plant, Home Deco, Custom and Ready-made Curtain, Bedding, Bathroom, Carpet, Lighting, Household, Kitchenware, Pelamin & Wedding Accessories.

Crucial to our growth, we are now seeking out talented like you to help us expand locally!

If you're a unique individual who can care more for our customers and co-workers, feel more for our ideas and is prepared to give more of yourself for our vision, take this opportunity to find out if you're the right person for the job listed below.

Perks and benefits

• Medical Yearly Bonus
• Annual Leave
• Monthly Incentive/ Com