Retail Sales Executive/Senior Executive

Feruni Ceramiche Sdn Bhd; West Coast Division; On-site; MYR 39,000 - 78,000; Full time

Benefits offered by this job

Monthly sales incentives

Comprehensive medical coverage

5-day work week with Sundays off

Design and sales training

Job summary

Feruni Ceramiche in Kota Kinabalu seeks a Retail Sales Executive/Senior Executive to connect design concepts with customer needs and guide showroom experiences. You will present visuals, track opportunities, and drive sales across home owners, architects, and designers.

You will join a team that values design, customer service, and results, with training provided and a 5-day work week. Based in Kota Kinabalu, you’ll contribute to compelling tile brands and enduring client relationships.

Qualifications

• Degree or Diploma in a related field such as Architecture, IT, Design or Mass Comm.
• Fresh graduates are welcome; internship/co-curricular activities count.
• Experience in Sales & Marketing with proven results.
• Familiar with CRM or other digital sales tools.
• Good with numbers and able to calculate lead time.
• Proficient in English, Bahasa Malaysia; Mandarin is a plus.
• Interested in interior design and design concepts.

Responsibilities

• Connect design concepts to customer needs and show showroom visuals.
• Walk through the design process with examples of benchmarking, immersion, ideation.
• Present visuals through showroom displays to create impact.
• Identify new business opportunities with homeowners, architects, interior designers, and contractors.
• Follow up on prospective customers to create sales opportunities.
• Drive service quality and customer satisfaction for continuous improvement.
• Achieve sales targets and monitor variance with corrective actions.
• Provide personalized in-store experience and improve merchandising displays.
• Handle sales orders and CRM data-driven analyses.

Skills

CRM familiarity

Strong communication

English language

Bahasa Malaysia

Mandarin (advantage)

Interpersonal skills

Education

Degree or Diploma in Architecture/IT/Design/Mass Comm

Tools

CRM software

Job description

Join Feruni Ceramiche and we bring art, beauty and inspiration together.

Be part of Feruni Ceramiche, Malaysia’s leading tile brand where innovation meets craftsmanship. As a Retail Sales Executive/Senior Executive, you play a key role in connecting with potential customers through design concept selling. We're looking for a passionate, quick learner with a strong interest in communication and influencing. Training and guidance on sales techniques will be provided.

What You’ll Enjoy as a Ferunian

Attractive Monthly Sales Incentives – Your performance is rewarded, every month.

Comprehensive Medical Coverage – Includes hospitalization benefits up to RM80,000 and annual wellness coverage up to RM1,200.

Work-Life Balance – Enjoy a 5-day work week with Sundays off, 9.00 am to 6.00 pm working hours.

Design Concept Selling

Ability to connect the design concept to customer's needs.

Walk through the design process and give examples of benchmarking, immersion, concepts and ideation.

Presenting visually through showroom displays to create greater impact.

Showcasing past projects and their results to get buy-in and gain credibility.

Use Sales Funnel methodology to track customer journey, and sales processes, and drive sales results.

Identify new business opportunities with house owners, architects, interior designers, and contractors to drive sales.

Closely follow up on prospective customers and leads to create sales opportunities and increase conversion rate.

Drive service quality and customer satisfaction for continuous improvement.

Achieves sales target and net income target, analyzing variance and initiating corrective actions.

Develop relationships and identify new business opportunities with house owners, architects, interior designers, and contractors to drive sales.

Communicate scheduled sales reports in accordance with organizational standards.

Suggest new operational strategies to improve store's performance and productivity.

Perform regular sales analysis & reviews to evaluate promotion and sales strategy effectiveness and to identify business opportunities.

Deliver Store Service & Excellence

Provide personalized in-store customer experience to meet needs and provide satisfaction.

Improve merchandising presentation and visual displays.

Deliver operations and service excellence over multiple customer touchpoints.

Recommendation of areas of improvement to continuously improve productivity.

Responsible for sales order processing.

Conduct data-driven functional analysis with CRM system applications, etc.

What We’re Looking For

Degree or Diploma in a related field (e.g. Architecture, IT, Design, Mass Comm).

Fresh graduates are welcome (internship & co-curricular activities are a plus).

Experience in Sales & Marketing with proven results.

Familiar with CRM or other digital sales tools.

Good with numbers and able to calculate lead time.

Can communicate well in English, Bahasa Malaysia, and Mandarin will be added advantages.

Interested in interior design and design concepts.

Position is based in Kota Kinabalu.

Unlock job insights

Founded in 2001, Feruni Ceramiche has grown into a leading name in world-class ceramic and porcelain tiles. With two decades of experience and deep industry knowledge, we bring the latest global tile trends to our customers through a vast range of products that offer limitless design possibilities. Our flagship Feruni Retail Store in Petaling Jaya, along with seven other locations across Malaysia, is designed to deliver a world-class shopping experience.

We are driven by a clear purpose and our unique Brand DNA: Art, Beauty, and Inspiration (ABI). Our entire business model and culture are built on six core values: Joyful, Community Centric, Talent Magnet, Ethical, Artistic and Meticulous.

Perks and benefits Dental and Medical Sports (e.g. Gym) Personal Accident, Hospitalisation and Surgical, Y Training and Personal Development