Retail Leader: Drive Sales, Ops & Customer Experience

Menara Maxis; Johor Bahru; On-site; MYR 50,000 - 73,000; Full time

Job summary

Menara Maxis in Malaysia is seeking a proactive store supervisor to help lead daily operations, drive sales and ensure excellent customer service.

In this role you will assist the HoMC in executing plans to meet targets, manage inventory and cash handling, and coach the store team to maintain a high-performance culture.

You will deputise for the HoMC when needed and contribute to reporting on store performance to the leadership.

Responsibilities

• Assist the HoMC in executing plans to meet and exceed store sales and service targets.
• Support the management of daily store operations, including inventory, cash handling, and compliance with all SOPs.
• Assist the HoMC in coaching, motivating, and supervising the store team to foster a high-performance culture.
• Help ensure a smooth customer journey by managing traffic flow, store presentation, and resolving customer issues.
• Act as the second-in-command and deputise for the HoMC in their absence to ensure continuity of store management.
• Help monitor and report on store performance metrics to the HoMC.

Job description

Menara Maxis in Malaysia is seeking a proactive store supervisor to help lead daily operations, drive sales and ensure excellent customer service.

In this role you will assist the HoMC in executing plans to meet targets, manage inventory and cash handling, and coach the store team to maintain a high-performance culture.

You will deputise for the HoMC when needed and contribute to reporting on store performance to the leadership.