Jewellery Retail Lead: Sales & Customer Experience

Wah Chan Consolidated Sdn Bhd; Perak; On-site; MYR 29,000 - 47,000; Full time

Benefits offered by this job

Staff discount

Insurance coverage

Year-end bonus

Overseas training

Medical claims

Career development

Job summary

Wah Chan Consolidated Sdn Bhd is seeking passionate Retail Sales professionals across multiple Wah Chan branches and HQ in PJ, Malaysia. You will deliver excellent customer service, consult on jewellery products, and strive to meet sales targets while supporting daily outlet operations.

Ideal candidates have at least SPM/diploma/degree or equivalent, with retail or jewellery experience as an advantage. Expect comprehensive training, career development, and opportunities for leadership

Qualifications

• Minimum SPM / Diploma / Degree or equivalent.
• Retail sales, customer service, or jewellery experience is an added advantage.
• Strong communication and interpersonal skills.
• Customer-focused, positive attitude, and willing to learn.
• Target-driven with the ability to work in a fast-paced retail environment.
• Willing to work on weekends and public holidays based on retail schedules.
• Comprehensive training and career development opportunities.
• Clear career progression pathway to leadership roles.
• Competitive salary package with sales incentives.
• Staff purchase discount on jewellery products.
• Staff insurance coverage.
• Year-end bonus based on performance.
• Overseas training and business development opportunities.
• Medical claim benefits.

Responsibilities

• Provide professional customer service and product consultation to customers.
• Understand customer needs and recommend suitable jewellery products.
• Create a pleasant shopping experience to build customer satisfaction and loyalty.
• Achieve individual and outlet sales targets.
• Support promotional campaigns and sales activities to drive business performance.
• Build and maintain good relationships with customers.
• Encourage repeat purchases and develop long-term customer connections.
• Develop strong knowledge of jewellery products, features, and benefits.
• Provide accurate product information and recommendations to customers.
• Support daily outlet operations, including product display, stock arrangement, and outlet cleanliness.
• Ensure smooth sales transactions and proper handling of customer orders.

Skills

Strong communication

Interpersonal skills

Customer-focused

Fast-paced environment

Education

SPM / Diploma / Degree or equivalent

Job description

Wah Chan Consolidated Sdn Bhd is seeking passionate Retail Sales professionals across multiple Wah Chan branches and HQ in PJ, Malaysia. You will deliver excellent customer service, consult on jewellery products, and strive to meet sales targets while supporting daily outlet operations.

Ideal candidates have at least SPM/diploma/degree or equivalent, with retail or jewellery experience as an advantage. Expect comprehensive training, career development, and opportunities for leadership